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Customer Success Manager

2 months ago

Conshohocken, Pennsylvania, United States Hamilton Lane Full time
About the Role

Hamilton Lane is seeking a highly skilled Customer Success Manager to join our team in Conshohocken. As a key member of our Technology Solutions group, you will be responsible for delivering exceptional service to our global client base, ensuring their successful onboarding and continued growth.

Key Responsibilities
  • Provide top-notch service by responding promptly to client inquiries and concerns
  • Develop and maintain in-depth knowledge of our platform and offerings to serve as a subject matter expert
  • Collaborate with our sales team to understand client goals and develop tailored adoption plans
  • Lead onboarding and training sessions, creating engaging content to facilitate product adoption
  • Manage contract renewals and identify opportunities to cross-sell other Hamilton Lane products and services
  • Build trust with clients by creating customized report templates and validating platform calculations
  • Work closely with the product manager and development team to incorporate client feedback and drive platform enhancements
Requirements
  • Bachelor's degree and 5+ years of experience in a client-facing role
  • Experience in SaaS technology and private markets preferred
  • Understanding of basic quantitative financial concepts, including performance calculations, risk analysis, and valuation techniques
  • Ability to develop creative solutions to complex problems
  • Strong organizational skills and ability to work independently
  • Excellent communication and project management skills
  • Adaptability in a fast-paced environment
What We Offer

At Hamilton Lane, we provide a comprehensive benefits package, including medical, prescription, dental, paid time off, 401(k) plan, life and disability insurance, tuition reimbursement, employee stock purchase program, health club reimbursement, and flexible spending accounts. We are an affirmative action-equal opportunity employer, committed to diversity and inclusion.