Lead for Customer Experience Center
1 week ago
Position Overview
The Customer Experience Center Lead is a pivotal role within American Healthcare Radiology Administrators, responsible for guiding and ensuring the quality of work produced by the team through effective leadership. This position is integral in training and providing expertise across all scheduling applications, serving as a superuser in relevant systems.
Key Responsibilities
- Oversee and mentor team members to deliver a seamless and compassionate patient experience, identifying opportunities for improvement in call flow processes.
- Utilize innovative thinking to propose solutions for complex processes, supporting quality assurance initiatives to uphold organizational standards.
- Act as a representative to perform essential duties of the department based on operational needs, effectively utilizing software systems.
- Ensure adherence to established procedures and guidelines, providing customers with accurate information and directing inquiries to appropriate departments when necessary.
- Offer constructive feedback to supervisors regarding training needs and provide real-time support to team members in a dynamic call environment.
- Communicate effectively through various channels to foster strong relationships with both internal and external customers, anticipating their needs and responding proactively.
- Facilitate training for new hires and ongoing education for existing staff, promoting a culture of continuous improvement and development.
- Support workflow and provide immediate assistance to contact center agents, serving as a reliable resource for resolving complex issues.
Qualifications
A high school diploma or equivalent experience is required, along with a minimum of three years in a contact center or customer care environment. Candidates should possess strong critical thinking skills, excellent communication abilities, and proficiency in technology tools necessary for effective customer engagement.
Preferred Qualifications
Experience in a leadership role within a healthcare or customer service setting is highly desirable.
-
Customer Experience Center Lead
5 days ago
Tucson, Arizona, United States American Healthcare Radiology Administrators Full timeAbout the Role:This is a leadership position responsible for providing support to the Customer Experience Center functional area and serving as a team resource. The ideal candidate will have experience in healthcare operations and customer service, with a strong understanding of customer engagement strategies.Key Responsibilities:Train, monitor, and coach...
-
Lead for Customer Experience Center
1 week ago
Tucson, Arizona, United States American Healthcare Radiology Administrators Full timePosition OverviewThe Customer Experience Center Lead plays a pivotal role in enhancing patient interactions and ensuring exceptional service delivery. This leadership position is designed for individuals who are passionate about improving healthcare experiences and possess a strong background in customer engagement.Key ResponsibilitiesTeam Leadership: Direct...
-
Customer Experience Representative
6 days ago
Tucson, Arizona, United States Cox Enterprises Full timeAbout the Role:Cox Enterprises is seeking a highly skilled and customer-focused Customer Experience Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.Key Responsibilities:Respond to customer inquiries and resolve...
-
Customer Engagement Center Supervisor
2 weeks ago
Tucson, Arizona, United States American Healthcare Radiology Administrators Full timePosition OverviewThe Customer Experience Center Lead plays a pivotal role in ensuring high-quality service delivery within the organization. This position is essential for guiding the team and enhancing operational efficiency in a dynamic healthcare environment.Key ResponsibilitiesTeam Leadership: Direct and oversee the performance of the customer service...
-
Customer Experience Representative
6 days ago
Tucson, Arizona, United States Cox Enterprises Full timeAbout the Role:Cox Enterprises is seeking a highly skilled and customer-focused Customer Experience Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.Key Responsibilities:Provide timely and effective resolution to...
-
Customer Service and Sales Professional
1 week ago
Tucson, Arizona, United States Rent-A-Center Full timeAbout the RoleWe are seeking a highly motivated and experienced Sales and Operations Manager to join our team at Rent-A-Center. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and leading a team of sales professionals.Key ResponsibilitiesDevelop and execute sales strategies to meet...
-
Center Manager
5 days ago
Tucson, Arizona, United States European Wax Center Full timeJob OverviewWe are seeking a highly motivated and experienced Center Manager to lead our Tucson team at European Wax Center, a leading expert in revealing beautiful skin.Key Responsibilities:Lead a team of 15-20 members in a fast-paced retail beauty environmentDevelop and implement strategies to drive sales growth and customer satisfactionCollaborate with...
-
Customer Experience Ambassador
24 hours ago
Tucson, Arizona, United States Taco Bell Full timeAbout the Role:The Team Member is the face of Taco Bell, responsible for delivering exceptional customer experiences and bringing the brand's great tastes to life. Key responsibilities include ensuring customer satisfaction, providing friendly service, and working efficiently in a fast-paced environment.Key Responsibilities:Customer Service: Greet and serve...
-
Customer Service Team Lead
6 days ago
Tucson, Arizona, United States Randstad North America, Inc. Full timeJob Summary:We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Randstad North America, Inc. as an Insurance Project Coach. As a key member of our team, you will be responsible for leading a team of customer service representatives and providing guidance and support to ensure exceptional customer service.Key...
-
Customer Experience Ambassador
1 week ago
Tucson, Arizona, United States Zinburgeraz Full time**Job Summary:**Zinburgeraz is seeking a skilled Bartender to join our team. As a Bartender, you will be responsible for providing exceptional customer service, preparing and serving beverages, and maintaining a clean and safe work environment.**Key Responsibilities:**Greet guests and build relationships with regularsDevelop and maintain knowledge of beer,...
-
Customer Experience Associate
1 week ago
Tucson, Arizona, United States Planet Fitness - PFNoCritics Full timeJob OverviewThe Member Services Representative plays a crucial role in ensuring a welcoming atmosphere for all members and guests at Planet Fitness. This position is essential for delivering outstanding customer service and enhancing the overall member experience.Key ResponsibilitiesWelcome members, prospective members, and guests with exceptional...
-
Customer Service Team Lead
22 hours ago
Tucson, Arizona, United States Randstad Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Randstad. As a Customer Service Team Lead, you will be responsible for supervising and developing a team of insurance service or sales consultants who engage with existing and prospective customers to offer tailored solutions.Key ResponsibilitiesTeam...
-
Customer Experience Specialist
1 week ago
Tucson, Arizona, United States Papa John's Pizza Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Restaurant Team Member. As a key member of our team, you will be responsible for delivering quality products and services to our customers, ensuring that they meet our high standards.Key Responsibilities:Prepare and cook pizzas to order, ensuring that they meet our...
-
Customer Service Representative
1 week ago
Tucson, Arizona, United States Northwest Medical Center Full timeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Northwest Medical Center. As a key member of our operations team, you will be responsible for ensuring seamless customer experiences through efficient dispatch and shuttle services.Key Responsibilities:Dispatch Shuttle Services: Coordinate and...
-
Customer Service Team Lead
5 days ago
Tucson, Arizona, United States Randstad Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Randstad. As a Customer Service Team Lead, you will be responsible for supervising and developing a team of insurance service or sales consultants who engage with existing and prospective customers to offer tailored solutions.Key ResponsibilitiesTeam...
-
Travel Cath Lab Technologist
1 week ago
Tucson, Arizona, United States Lead Health Full timeJob SummaryLead Health is seeking a skilled Cath Lab Technologist to join our team on a travel assignment in Arizona.Job ResponsibilitiesProvide high-quality patient care as a Cath Lab TechnologistCollaborate with healthcare professionals to ensure seamless patient careOperate and maintain medical equipment in the Cath LabParticipate in quality improvement...
-
Sales Associate
1 week ago
Tucson, Arizona, United States Kontoor Brands Full timeAbout the Role:Kontoor Brands is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will play a crucial role in delivering exceptional customer experiences and driving sales growth in our stores.Key Responsibilities:Customer Engagement: Build strong relationships with customers, understand their needs,...
-
Sales Associate
6 days ago
Tucson, Arizona, United States Kontoor Brands Full timeAbout the Role:Kontoor Brands is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will play a crucial role in delivering exceptional customer experiences and driving sales growth in our stores.Key Responsibilities:Customer Engagement: Greet and engage with customers, providing personalized service...
-
Plasma Center Receptionist
4 hours ago
Tucson, Arizona, United States Biolife Plasma Services Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Plasma Center Receptionist. As a key member of our front-line staff, you will be responsible for providing exceptional service to our donors, ensuring a positive and welcoming experience for all who visit our facility.Key ResponsibilitiesAnswer phones and...
-
Surgical Technologist
4 days ago
Tucson, Arizona, United States Tucson Medical Center Full timeJob SummaryTucson Medical Center is seeking a skilled Surgical Technologist to join our team in the Operating Room. As a Surgical Technologist, you will play a critical role in ensuring the smooth operation of surgical procedures, working closely with surgeons, anesthesiologists, and other healthcare professionals.ResponsibilitiesAssist surgeons and...