Customer Support Coordinator
1 week ago
Job Title: Customer Support Coordinator
Job Summary:
We are seeking a highly skilled and experienced Customer Support Coordinator to join our team at SGS de México, S.A. de C.V. as a Team Lead Customer Support. In this role, you will be responsible for leading a team of customer support specialists, providing guidance and support to ensure excellent customer service.
Key Responsibilities:
- Lead a team of customer support specialists to ensure excellent customer service
- Develop and implement process improvements to increase efficiency and productivity
- Collaborate with the business unit manager and program coordinator to achieve departmental goals
- Provide guidance and support to team members to ensure they have the necessary skills and knowledge to perform their duties
- Work closely with customers to understand their needs and provide solutions to meet their requirements
Requirements:
- HBW work and thinking level
- Several years of experience in a leadership role
- Excellent communication and interpersonal skills
- Good knowledge of MS Office
- Good administrative and organizational skills
What We Offer:
- A challenging and rewarding role in a dynamic and fast-paced environment
- Opportunities for professional development and growth
- A competitive salary and benefits package
- A collaborative and supportive team environment
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