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Client Relations Specialist
2 months ago
We are seeking a dedicated Client Relations Specialist to join our team. This role is essential in ensuring our members receive exceptional service and support.
Key Responsibilities:
- Manage incoming calls, guiding them to resolution or directing them to the appropriate representative.
- Facilitate member access to essential benefits forms and ensure their availability for in-office visits.
- Draft and send correspondence to members, maintaining a professional tone.
- Oversee the member experience, embodying the client’s image and values.
- Perform data entry tasks, including tax updates and address changes, ensuring accuracy and compliance.
- Conduct quality checks on data to maintain high standards of accuracy.
- Execute additional duties as assigned, contributing to the overall success of the team.
Qualifications:
Applicants should possess a High School diploma or equivalent, with a minimum of one to two years of office experience, or two to three years of specialized experience relevant to the role. Key qualifications include:
- Experience in confidential record management and call center operations.
- Proficiency in computer applications and human resources processes.
- Strong customer service and communication skills.
- Familiarity with records management and imaging systems.
- Ability to utilize office equipment such as photocopiers and fax machines.
- Basic arithmetic skills and familiarity with Microsoft Office products.
- Attention to detail and the ability to follow specific instructions.
- Team-oriented mindset with strong organizational skills.
About The Midtown Group:
For over three decades, The Midtown Group has been a trusted partner in connecting skilled professionals with outstanding career opportunities. As a certified woman-owned business, we operate nationwide, providing staffing solutions to a diverse clientele, including Fortune 500 companies, law firms, financial institutions, tech innovators, non-profits, and government agencies.
Our mission is to help you find the right fit for your career aspirations, leveraging our extensive network and industry insights.
