Service Director

4 weeks ago


San Jose, California, United States Capitol Subaru Full time

Service Director Job Summary

Capitol Subaru is seeking a highly skilled Service Director to lead the Fixed Operations department. As a key member of our team, you will be responsible for creating a world-class automotive retail experience for our guests.

Key Responsibilities:

  • Manage the day-to-day operations of the service department, ensuring high efficiency, timely repairs, and top-notch customer service.
  • Lead efforts to enhance the customer experience by resolving service issues quickly and maintaining strong communication.
  • Hire, train, and mentor service advisors and technicians, fostering a culture of collaboration and continuous improvement.
  • Develop and manage the service department's budget, focusing on optimizing profitability through efficient labor management and service offerings.
  • Ensure seamless coordination with the parts department for efficient ordering and availability of parts, minimizing downtime.
  • Maintain strict adherence to safety standards and environmental regulations, ensuring compliance with industry guidelines.
  • Collaborate with manufacturers and suppliers to manage warranties, recalls, and parts supply, ensuring smooth operations and customer satisfaction.

Requirements:

  • A minimum of 5 years of experience as a Service Manager.
  • Strong focus on providing excellent customer service.
  • High school diploma or higher education.
  • Clean driving record & valid driver's license.
  • Driven personality, eager to improve and able to work within and support internal teams.

Benefits:

  • Industry leading salary: $84,000-$240,000/annually.
  • Values-driven culture and team built on integrity, caring, performance, and efficiency.
  • Continuous career development and advancement opportunities.
  • Comprehensive benefits package (Medical, Dental, Vision).
  • 401k with company match.
  • Employee Assistance Program with free telemedicine and mental health resources.
  • Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package.

About Capitol Subaru:

Capitol Subaru is a proud member of the DGDG family, a leading automotive group in the Bay Area. Our team is over 1,000 strong and growing, with a shared passion for training, teaching, recognition, reward, and promotion. We pride ourselves on making our guests and our team members exceedingly happy.



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