Service Director
1 week ago
Service Director Job Summary
Capitol Subaru is seeking a highly skilled Service Director to lead the Fixed Operations department. As a key member of our team, you will be responsible for creating a world-class automotive retail experience for our guests.
Key Responsibilities:
- Manage the day-to-day operations of the service department, ensuring high efficiency, timely repairs, and top-notch customer service.
- Lead efforts to enhance the customer experience by resolving service issues quickly and maintaining strong communication.
- Hire, train, and mentor service advisors and technicians, fostering a culture of collaboration and continuous improvement.
- Develop and manage the service department's budget, focusing on optimizing profitability through efficient labor management and service offerings.
- Ensure seamless coordination with the parts department for efficient ordering and availability of parts, minimizing downtime.
- Maintain strict adherence to safety standards and environmental regulations, ensuring compliance with industry guidelines.
- Collaborate with manufacturers and suppliers to manage warranties, recalls, and parts supply, ensuring smooth operations and customer satisfaction.
Requirements:
- A minimum of 5 years of experience as a Service Manager.
- Strong focus on providing excellent customer service.
- High school diploma or higher education.
- Clean driving record & valid driver's license.
- Driven personality, eager to improve and able to work within and support internal teams.
Benefits:
- Industry leading salary: $84,000-$240,000/annually.
- Values-driven culture and team built on integrity, caring, performance, and efficiency.
- Continuous career development and advancement opportunities.
- Comprehensive benefits package (Medical, Dental, Vision).
- 401k with company match.
- Employee Assistance Program with free telemedicine and mental health resources.
- Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package.
About Capitol Subaru:
Capitol Subaru is a proud member of the DGDG family, a leading automotive group in the Bay Area. Our team is over 1,000 strong and growing, with a shared passion for training, teaching, recognition, reward, and promotion. We pride ourselves on making our guests and our team members exceedingly happy.
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