Executive Director of Premium Services

4 days ago

San Jose, California, United States Crescens Inc. Full time
Job Title: Executive Director of Premium Services

Crescens Inc. is seeking an experienced Executive Director of Premium Services to lead the premium and catering operations at the SAP Center. The ideal candidate will have a strong background in events and catering, with a minimum of 4 years of experience and 1-3 years in a management role.

Key Responsibilities:

  • Coordinate total catering operations, including executing event day/game day premium services operations, supervising teams, developing menus, pricing, hiring, and departmental administration.
  • Maintain the department structure through daily, weekly, and monthly meetings, including event order meetings, catering meetings, and suite order meetings.
  • Drive and maintain client relationships through weekly meetings and proactive communication.
  • Support, groom, and mentor the team to advance the company's talent development efforts.
  • Be responsible for all aspects of preparation, service, and cleanup for multiple catering operations.
  • Develop and implement catering solutions to meet customers' needs.
  • Establish and implement service and presentation standards for all premium services operations.
  • Implement new services to support base business growth and client retentions.
  • Stay ahead of and advise clients, customers, and staff on current catering trends and products.
  • Facilitate the delivery of prepared food built from banquet event orders.
  • Participate in event processing and negotiations of contracts and assist clients in planning special events.
  • Train and lead catering employees to ensure catering standards are followed.
  • Responsible for setting and delivering sales, food, and labor targets.
  • Responsible for execution of catering events of varied size and scope, including staffing and management.
  • Responsible for components accounting functions, including accurate reporting of all catering-related revenue, expenses, and receivables.
  • Ensure compliance with all food, occupational, and environmental safety policies.

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