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Customer Service Representative

2 months ago

Arlington, Virginia, United States SP+ Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Cashier at SP+. As a Cashier, you will play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our parking facilities.

Key Responsibilities
  • Treat each customer with respect and kindness, ensuring every interaction meets our high standards.
  • Be punctual and presentable, with a strong focus on maintaining a clean and organized workspace.
  • Count and manage cash and credit transactions accurately, maintaining the security of our assets.
  • Provide clear and concise information to customers, including prices and directions.
  • Resolve customer complaints efficiently and effectively, escalating issues to supervisors when necessary.
  • Maintain a high level of productivity and efficiency, meeting or exceeding performance targets.
Requirements
  • High school diploma or equivalent required; prior experience in customer service or a related field preferred.
  • Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic math skills and ability to handle cash and credit transactions accurately.
  • Ability to work a variety of shifts, including evenings and weekends.
What We Offer
  • A competitive hourly rate and opportunities for career growth and development.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
  • Opportunities for professional development and training, including our internal training program, SP+ University.