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Experienced General Motors Service Advisor
4 weeks ago
Middletown Chevrolet is seeking a skilled Service Writer to provide exceptional customer service and coordinate service appointments for General Motors vehicle owners. As a key member of our team, you will be responsible for ensuring a seamless and efficient service experience for our customers.
Key Responsibilities:
- Greet customers and assess their service needs, providing personalized attention and guidance.
- Schedule and coordinate service appointments, ensuring timely and efficient completion.
- Communicate with customers to provide updates on service progress and estimated completion times, keeping them informed and satisfied.
- Create and maintain accurate records of service orders, including explanations of services and itemized costs.
- Recommend necessary and recommended services to customers based on vehicle maintenance records and manufacturer recommendations.
- Collaborate with service technicians to ensure timely and efficient service completion, ensuring high-quality results.
- Upsell additional services and products when appropriate, providing value to our customers.
- Follow up with customers after service to ensure satisfaction and address any concerns, building strong relationships.
- Maintain a clean and organized service department, adhering to all company policies and procedures.
Requirements:
- Minimum of 2 years of experience as a General Motors Dealership Service Writer.
- Experience with Dealer track DMS systems preferred.
- Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Ability to multitask and work efficiently in a fast-paced environment, prioritizing tasks and managing time effectively.
- Knowledge of automotive maintenance and repair services, with a focus on General Motors vehicles.
- Proficient with computer systems and software, including Microsoft Office.
- Valid driver's license and clean driving record.
EEOC Statement:
Middletown Chevrolet is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to promoting a welcoming, inclusive, and diverse work environment for all employees.
