Experienced Service Advisor for GM Vehicles

1 week ago

Middletown, Connecticut, United States Middletown Chevrolet Full time
Job Summary:
Middletown Chevrolet is seeking an experienced service writer to provide top-notch customer service and coordinate service appointments for GM vehicle owners. As a full-time individual contributor in the auto industry, the service writer will be responsible for greeting customers, assessing their service needs, and scheduling appointments. The ideal candidate will have a minimum of 2 years of experience as a General Motors dealership service writer and be proficient with Dealer track DMS systems. Strong communication and interpersonal skills are essential for this role, as well as the ability to multitask and work efficiently in a fast-paced environment. The service writer will also be responsible for recommending necessary and recommended services to customers based on vehicle maintenance records and manufacturer recommendations. Additionally, the service writer will communicate with service technicians to ensure timely and efficient service completion and follow up with customers after service to ensure satisfaction and address any concerns.

Responsibilities:

  • Greet customers and assess their service needs
  • Schedule and coordinate service appointments for GM vehicles
  • Communicate with customers to provide updates on service progress and estimated completion times
  • Create and maintain accurate records of service orders, including explanation of services and itemized costs
  • Recommend necessary and recommended services to customers based on vehicle maintenance records and manufacturer recommendations
  • Communicate with service technicians to ensure timely and efficient service completion
  • Up sell additional services and products when appropriate
  • Follow up with customers after service to ensure satisfaction and address any concerns
  • Maintain a clean and organized service department
  • Adhere to all company policies and procedures, including safety standards, at all times

Requirements:

  • Minimum of 2 years of experience as a General Motors Dealership Service Writer
  • Experience with Dealer track DMS systems preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Knowledge of automotive maintenance and repair services
  • Proficient with computer systems and software, including Microsoft Office
  • Valid driver's license and clean driving record

EEOC Statement:
Middletown Chevrolet is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to promoting a welcoming, inclusive, and diverse work environment for all employees.

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