Bilingual Contact Center Professional

4 days ago


Vergennes, Vermont, United States PrideStaff Full time
Job Title: Bilingual Contact Center Professional

Job Summary: PrideStaff is seeking a highly motivated and energetic Bilingual Contact Center Professional to join their team in Addison. As a key member of the Contact Center and New Business Department, you will be responsible for ensuring and maintaining compliance with life insurance licensing. This role requires a high level of attention to detail in a fast-paced environment.

About the Role: In this position, you will assist clients via phone, email, and chat. You will work directly with future and current Independent Agents to ensure compliance with licensing requirements. Your strong communication skills and ability to multitask will make you an excellent fit for this role.

Responsibilities:
  • Manage large volumes of inbound and outbound calls in a timely manner.
  • Answer emails and chats efficiently.
  • Follow established communication scripts when handling different types of calls.
  • Engage with field offices.
  • Continuously monitor appointment paperwork and proactively solve issues.
  • Process paperwork quickly and efficiently.

Requirements:
  • 1 year of experience in a call center or similar work environment.
  • Strong phone and verbal communication skills along with active listening.
  • Familiarity with CRM systems.
  • Customer focus and adaptability to different personality types.
  • Ability to multitask, set priorities, and manage time effectively.
  • High energy and excellent attitude.
  • Team environment.
  • Organized, self-starter; comfortable working in a fast-paced environment.

Benefits:
  • A professional, supportive team environment.
  • Representation to North Dallas' top employers.
  • Full medical benefits package.
  • Dedicated consultants that provide industry insights & resources to ensure continued career development.

Estimated Salary: $45,000 - $55,000 per year based on experience.

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