Contact Center Team Member

4 days ago


Vergennes, Vermont, United States PrideStaff Full time
About the Role

We are seeking a skilled Bilingual Customer Service Representative to join our Contact Center team in Addison. As a member of our team, you will play a critical role in delivering exceptional customer service and ensuring compliance with regulatory requirements.

Your primary responsibility will be to assist clients via phone, email, and chat, providing accurate and timely responses to their inquiries. You will also be responsible for managing large volumes of calls, emails, and chats, following established communication scripts to ensure consistency and quality.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and chat
  • Manage large volumes of calls, emails, and chats efficiently
  • Follow established communication scripts to ensure consistency and quality
  • Proactively resolve issues with field offices

Requirements:

  • 1-year experience in a call center or similar work environment
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities, and manage time effectively

The estimated salary for this position is $42,000 - $52,000 per year, depending on experience. If you are a motivated and results-driven individual looking for a challenging and rewarding career opportunity, apply now



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