Contact Center Professional

2 days ago


Vergennes, Vermont, United States PHP Agency Inc. Full time

Are you passionate about delivering exceptional customer service and building strong relationships with clients? PHP Agency, Inc. is seeking a Contact Center Representative to join our team in Dallas, TX.

We offer a competitive salary of $45,000 - $55,000 per year, plus benefits such as eligibility for ownership plans, health and welfare benefit plans, 401(k) retirement plan, and paid time off.

About the Job

This is an exciting opportunity to work with a leading insurance sales and marketing organization that is changing the culture and diversity of the industry. As a Contact Center Representative, you will be responsible for taking customer calls, providing accurate and satisfactory answers to their queries and concerns, and de-escalating situations involving dissatisfied customers.

  • Bilingual in Spanish
  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
Benefits

We offer a range of benefits to support your career growth and well-being, including:

  • Eligibility for ownership plans
  • Health and welfare benefit plans
  • 401(k) retirement plan
  • 15 days of personal paid time off (PTO) per calendar year
  • 1 floating birthday holiday per calendar year
  • 10 company paid holidays per calendar year


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