Part-time Night Auditor

2 weeks ago


Mahwah, New Jersey, United States Blue Sky Hospitality Solutions Full time

Job Summary

The Night Auditor/Guest Services Agent is a key member of the front desk team, responsible for ensuring 100% satisfaction from guest arrival to departure. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Revenue Management
    • Balances and audits room revenue, room and tax charges, cashier's reports, and guest and house accounts for accuracy.
    • Prepares and transmits daily management and accounting reports, and supporting documents.
  • Guest Services
    • Assists guests with arrival and departure, providing positive guest experiences.
    • Completes the registration process, inputting and retrieving information from a computer system.
    • Maintains confidentiality of all guests and hotel information.
  • Cash Handling
    • Handles cash and credit card transactions, processing guest accounts upon checkout.
  • Communication
    • Exhibits excellent communication skills, both written and verbal.
    • Manages guest requests, inquiries, and complaints promptly and completely.
  • Teamwork
    • Works effectively with the front desk team to ensure seamless guest service.

Requirements

  • Education
    • High school diploma or equivalent required, and college degree preferred.
  • Experience
    • Previous hotel front desk and Marriott brand experience is preferred.
    • Accounting background is preferred but not required.
  • Skills
    • Ability to access and accurately input information using a moderately complex computer system.
    • Ability to handle cash and credit transactions.
    • General knowledge of local area attractions and transportation.

Working Conditions

This role requires regular attendance and the ability to work a flexible schedule, including varied shifts, including Weekday, Evenings, weekends, and holidays. The physical demands of this role include some lifting and standing for 75% or more of the workday.



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