Part-time Night Auditor
2 weeks ago
Job Summary
The Night Auditor/Guest Services Agent is a key member of the front desk team, responsible for ensuring 100% satisfaction from guest arrival to departure. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Revenue Management
- Balances and audits room revenue, room and tax charges, cashier's reports, and guest and house accounts for accuracy.
- Prepares and transmits daily management and accounting reports, and supporting documents.
- Guest Services
- Assists guests with arrival and departure, providing positive guest experiences.
- Completes the registration process, inputting and retrieving information from a computer system.
- Maintains confidentiality of all guests and hotel information.
- Cash Handling
- Handles cash and credit card transactions, processing guest accounts upon checkout.
- Communication
- Exhibits excellent communication skills, both written and verbal.
- Manages guest requests, inquiries, and complaints promptly and completely.
- Teamwork
- Works effectively with the front desk team to ensure seamless guest service.
Requirements
- Education
- High school diploma or equivalent required, and college degree preferred.
- Experience
- Previous hotel front desk and Marriott brand experience is preferred.
- Accounting background is preferred but not required.
- Skills
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to handle cash and credit transactions.
- General knowledge of local area attractions and transportation.
Working Conditions
This role requires regular attendance and the ability to work a flexible schedule, including varied shifts, including Weekday, Evenings, weekends, and holidays. The physical demands of this role include some lifting and standing for 75% or more of the workday.
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