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Patient Access Supervisor
2 months ago
At Optum, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As a Patient Access Supervisor, you'll play a critical role in connecting patients with the care and resources they need to thrive.
Key Responsibilities:- Email Review and Resolution: Ensure timely and accurate resolution of patient inquiries and concerns.
- Supervise Patient Access Staff: Lead and develop a team of patient access professionals, providing guidance and support to ensure exceptional patient experiences.
- On-Call Supervisor Rotation: Participate in a rotating on-call schedule to provide coverage during weekends, holidays, and off-hours.
- Staff Rounding and Development: Regularly meet with staff to discuss performance, provide feedback, and identify opportunities for growth and development.
- Registration Support and Quality Review: Ensure accurate and efficient registration processes, with a focus on quality and patient satisfaction.
- POS Collection and Reconciliation: Collect and reconcile patient payments, ensuring accurate and timely processing.
- Interdepartmental Collaboration: Foster strong relationships with internal stakeholders to ensure seamless communication and coordination.
- KPI Metrics Tracking and Development: Monitor and analyze key performance indicators to drive continuous improvement and excellence.
- High School Diploma or Equivalent
- 3+ years of medical office or hospital experience
- 1+ years of supervisor/management or team lead experience
- 1+ years of healthcare revenue cycle experience
- Ability to work on-site in Concord, CA
- Ability to work any full-time, Monday – Friday schedule
- Ability to work on-call Supervisor rotation during weekends, holidays, and off-hours
- 1+ years of outpatient registration experience
- 1+ years of healthcare scheduling experience
- Knowledge of state and federal regulations as they pertain to Emergency Department processes and procedures
- Experience with Microsoft Office applications
At Optum, we're committed to creating a culture of diversity, inclusion, and belonging. We offer a comprehensive benefits package, competitive salary, and opportunities for growth and development. If you're passionate about delivering exceptional patient care and leading a high-performing team, we encourage you to apply for this exciting opportunity.
