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Guest Services Supervisor

2 months ago


Bishop, California, United States Wayfinder Bishop Full time

About Us:

At Pyramid Global Hospitality, we prioritize our people. Our commitment to a supportive and inclusive workplace fosters diversity, growth, and employee wellbeing. We offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off, along with unique perks such as on-site wellness programs and employee discounts. We are dedicated to providing ongoing training and development opportunities to help our employees advance their careers in the hospitality industry.

Location Overview:
Welcome to Wayfinder Bishop, a charming retreat in Bishop, CA. Our property features 87 comfortable guest rooms and flexible meeting spaces, creating a cozy atmosphere for both guests and staff. As part of the Pyramid Global family, employees enjoy benefits like a 401k with company matching and recognition programs that celebrate dedication and hard work.

Position Summary:
The Front Desk Supervisor is responsible for leading the Front Office team to ensure exceptional customer service. Key responsibilities include:

  • Providing clear direction and communication to staff.
  • Monitoring lobby activity and adjusting staffing as needed.
  • Welcoming guests with a friendly demeanor.
  • Managing the registration process efficiently.
  • Promoting the Pyramid Hotel Group marketing initiatives.
  • Assigning rooms based on guest preferences.
  • Handling cash transactions and maintaining a balanced house bank.
  • Addressing guest inquiries and resolving complaints effectively.

Qualifications:
To succeed in this role, candidates should possess the following skills and abilities:

  • Strong interpersonal skills to manage customer interactions with patience and diplomacy.
  • Basic mathematical proficiency for handling transactions.
  • Ability to operate a moderately complex computer system.
  • Effective verbal and written communication skills.

Education and Experience:
A high school diploma is required, with some college preferred. While no prior experience is necessary, two years of combined front desk and supervisory experience is advantageous. All employees must maintain a neat and professional appearance.

Additional Information:
Applicants with additional language skills are preferred. Please note that the hotel operates 24/7, and flexibility in scheduling may be required.