Guest Services Lead
2 months ago
About Us
At Pyramid Global Hospitality, we prioritize our people.
As an organization that values its workforce, we are committed to fostering a supportive and inclusive environment that promotes diversity, growth, and overall wellbeing.
Our dedication to a People First culture is evident in our employee development initiatives, benefits, and our focus on building meaningful relationships.
Pyramid Global Hospitality provides a variety of employment benefits, including comprehensive health coverage, retirement plans, and paid time off, along with unique perks such as on-site wellness programs, local discounts, and employee rates for hotel accommodations.
Moreover, we are devoted to offering continuous training and development opportunities to empower our employees to acquire the skills and knowledge necessary for career advancement.
Whether you are new to the hospitality sector or a seasoned expert, Pyramid Global Hospitality presents a collaborative and supportive work atmosphere that encourages personal growth and success across more than 230 properties globally.
Explore the advantages of working for a company that values its staff and is dedicated to delivering exceptional guest experiences.
Location Description
Welcome to Wayfinder Bishop, set in the stunning landscapes of Bishop, CA, where our team, managed by Pyramid Global, invites you to be part of something extraordinary.
With 87 welcoming guest rooms and 600 sq ft of adaptable meeting space, our inn is more than just a workplace—it’s a charming retreat that embodies the essence of Bishop.
Wayfinder Bishop, surrounded by the breathtaking scenery of Bishop, is where our culture nurtures growth and opportunities.As a member of the Pyramid Global family, you will benefit from perks such as a 401k with company matching and recognition programs designed to honor your commitment.
Join us in the heart of Bishop, CA, where your career is not merely a job—it’s a vital part of a workplace that feels like a second home amidst the serene beauty of Bishop.
Your journey towards a rewarding career in this picturesque part of California begins here. Welcome to a workplace that is as inspiring as it is comfortable.Overview
The Front Desk Supervisor offers guidance and leadership as the chief Front Office Clerk, ensuring that high-quality customer service is consistently delivered.
Key Responsibilities:
Communicate effectively both verbally and in writing to provide clear direction to staff. Monitor lobby activity and adjust staffing as needed. Greet guests promptly with a warm and sincere welcome.
Efficiently complete the registration process by entering and retrieving information with routine difficulty from a computer system, confirming essential details such as the number of guests and room rates.
Promote the Pyramid Hotel Group marketing initiatives. Make suitable room selections based on guest requirements. Confirm room numbers and rates non-verbally. Maintain mobility throughout the front office area. Handle cash transactions, make change, and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other payment forms. Convert foreign currency at current posted rates. Perform accurate arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English language. Input messages into the computer and communicate their content to guests. Retrieve mail, small packages, and facsimiles for hotel guests as requested.Remain calm and alert, especially during emergencies or busy hotel periods, serving as a role model for Front Office Staff and other employees.
Resolve customer issues and complaints by conducting thorough research and identifying the most effective solutions. Make decisions and take action based on prior experience and sound judgment, sometimes adjusting procedures to accommodate unique situations. Authorize revenue allowances to resolve issues only after other alternatives have been explored. Adhere to attendance standards established by Pyramid Hotel Group, which are essential for successful performance.Qualifications
SPECIFIC JOB KNOWLEDGE,
SKILLS AND ABILITIES:
The individual must possess the following knowledge, skills, and abilities and be able to demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using a combination of skills and abilities.
Ability to effectively interact with internal and external customers, some of whom may require high levels of patience, tact, and diplomacy to resolve conflicts and gather accurate information.
Basic mathematical skills are required.Ability to access and accurately input information using a moderately complex computer system.
Ability to stand, walk, and continuously perform duties behind the front desk.
Ability to communicate verbally and in writing and prepare detailed reports on room availability and revenue generated.
QUALIFICATION STANDARDS
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge, skills, and abilities.
A high school diploma is required. Some college education is preferred.Experience:
No prior experience is required. Two years of combined prior front desk and supervisory experience is preferred.
Grooming:
All employees must maintain a neat, clean, and well-groomed appearance.
Other:
Applicants with additional language skills are preferred.
Note:
The hotel operates seven (7) days a week and twenty-four (24) hours a day.
All employees, both management and hourly, must recognize this fact and understand that it may be necessary to adjust shifts based on business demands.
-
Guest Services Representative
2 months ago
Bishop, California, United States Pyramid Global Hospitality Full timeWelcomes and registers visitors, ensuring a warm and professional atmosphere while delivering exceptional service. Finalizes guest accounts at the end of their stay to uphold Pyramid Global Hospitality's esteemed standards of excellence.Key Responsibilities of the Front Desk Agent:Provide immediate and friendly assistance to guests upon arrival.Manage guest...
-
Front Desk Supervisor
1 week ago
Bishop, California, United States Wayfinder Bishop Full timeAbout Us: At Wayfinder Bishop, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including...
-
Front Desk Supervisor
4 days ago
Bishop, California, United States Pyramid Global Hospitality Full timeAbout the RoleThe Front Desk Supervisor is a key member of our team at Pyramid Global Hospitality, responsible for delivering exceptional customer service and ensuring a seamless guest experience. As a leader in the front office, you will provide guidance and support to our front desk staff, ensuring that every guest interaction is positive and memorable.Key...
-
Front Desk Representative
1 week ago
Bishop, California, United States Pyramid Global Hospitality Full timeJob SummaryAs a Front Desk Agent with Pyramid Global Hospitality, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. If you are a team player who is...
-
Front Desk Supervisor
1 month ago
Bishop, California, United States Pyramid Global Hospitality Full timeAbout the RoleThe Front Desk Supervisor is a key member of our team, responsible for providing exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesLead the front office team to deliver consistent quality serviceMonitor lobby traffic and adjust staffing accordinglyGreet guests warmly and efficientlyProcess registrations,...
-
Pharmacy Manager
1 week ago
Bishop, California, United States Albertsons Full timeAbout the Role:We are seeking a highly skilled Pharmacy Manager to join our team at Albertsons Companies. As a Pharmacy Manager, you will be responsible for leading a team of pharmacists and technicians to provide exceptional patient care and services.Key Responsibilities:Lead a team of pharmacists and technicians to provide patient care and servicesDevelop...
-
Front Desk Supervisor
2 weeks ago
Bishop, California, United States Wayfinder Bishop Full timeAbout UsAt Wayfinder Bishop, we prioritize our employees' growth and well-being. Our company culture fosters a supportive and inclusive work environment that encourages diversity, development, and success. We offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks like on-site wellness...
-
Server - Franchise Representative
2 weeks ago
Bishop, California, United States Denny Full timeAs a Server at Denny's, you'll be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests. Your key responsibilities will include:Key Responsibilities:Respond to guests and coworkers in a timely and courteous mannerGreet and seat guests, taking orders and delivering food with a smileSuggest new menu...
-
Front Desk Representative
4 days ago
Bishop, California, United States Wayfinder Bishop Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Wayfinder Bishop. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.Key ResponsibilitiesGuest Registration: Greet and register guests...
-
Front Desk Representative
7 days ago
Bishop, California, United States Wayfinder Bishop Full timeJob Summary:As a Front Desk Agent at Wayfinder Bishop, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Your primary responsibility will be to register guests, process payments, and respond to their inquiries in a professional and courteous manner.Key Responsibilities: Greet...
-
Front Desk Supervisor
1 day ago
Bishop, California, United States Wayfinder Bishop Full timeAbout Us: At Wayfinder Bishop, we value our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. We offer a range of...
-
Front Desk Supervisor
4 days ago
Bishop, California, United States Wayfinder Bishop Full timeAbout Us: At Wayfinder Bishop, we value our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. We offer a range of...
-
Server - Franchise Team Member
4 days ago
Bishop, California, United States Denny Full timeKey Responsibilities:• Respond to guests and coworkers in a timely, courteous, and respectful way.• Greet and find seats for guests.• Take orders and deliver great food.• Suggest new menu items like the limited time offerings or flavored coffees.• Receive payment for the Cashier and make correct change.• Help keep the restaurant clean and...
-
Front Desk Representative
2 weeks ago
Bishop, California, United States Pyramid Global Hospitality Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Pyramid Global Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay for our guests.Key Responsibilities• Greet and...
-
CDL Service Technician
1 month ago
Bishop, California, United States UGI Corp. Full timeJoin UGI Corp. as a CDL Service Technician and become a part of a dynamic team that delivers propane to over 1.5 million customers across the United States. As a key member of our operations team, you will play a critical role in ensuring the safe and efficient transportation of propane to our customers. **Key Responsibilities:** * Operate a commercial...
-
Front Desk Representative
1 month ago
Bishop, California, United States Pyramid Global Hospitality Full timeAbout UsAt Pyramid Global Hospitality, we're dedicated to creating a supportive and inclusive work environment that fosters growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health...
-
Night Auditor
3 weeks ago
Bishop, California, United States Wayfinder Bishop Full timeAbout UsAt Wayfinder Bishop, we prioritize our employees' growth and development. Our company culture fosters a supportive and inclusive work environment that encourages collaboration and innovation. We offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks like on-site wellness...
-
Front Desk Supervisor
1 month ago
Bishop, California, United States Pyramid Global Hospitality Full timeAbout UsAt Pyramid Global Hospitality, we prioritize our employees' growth and development. Our company culture is built on the principles of diversity, inclusivity, and employee wellbeing.We offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off. Our unique perks include on-site wellness programs, local...
-
Front Desk Representative
2 weeks ago
Bishop, California, United States Wayfinder Bishop Full timeAbout UsAt Wayfinder Bishop, we're dedicated to creating a supportive and inclusive work environment that fosters growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. We offer a range of employment...
-
Pipefitter Journeyman
2 weeks ago
Bishop, California, United States Brown & Root Industrial Services Full timeBrown & Root Industrial Services Co Rd 4As a Pipefitter at Brown & Root, you will be responsible for:Laying out, fabricating, assembling, installing, and maintaining piping systemsEnsuring the safe and efficient operation of piping systemsCollaborating with the maintenance team to identify and resolve piping-related issuesPerforming routine maintenance and...
