Insurance Account Manager

5 days ago


Hyannis, Massachusetts, United States Hilb Group Full time
About the Role

We are seeking a highly motivated and ambitious Insurance Account Manager to join our team at Hilb Group. This role will be based in Hyannis, MA and will involve managing an assigned book of business.

Responsibilities
  • Act as primary client relationship manager for overall account servicing and maintenance.
  • Handle inquiries regarding insurance coverages, policy changes, and general insurance questions.
  • Process billing, service, and endorsement requests and necessary paperwork associated with these requests.
  • Act as liaison between customer and carrier, working closely with both to ensure a mutually beneficial relationship.
  • Review loss information, obtain updated information, renewal applications, and negotiate renewal pricing when necessary.
Qualifications
  • Bachelor's degree.
  • At least 3 years of experience in customer service and/or sales in the P&C insurance industry.
  • Strong interpersonal skills and ability to effectively communicate via phone or email.
  • Superior listening skills and ability to probe customer needs and opportunities through question-based selling and retention techniques.
  • Self-directed with good decision-making and time management skills.
  • Proficient PC skills; knowledge of insurance software including AMS360.
  • MA Resident P&C license.
Compensation and Benefits
  • $55,000 - $65,000 per year, depending on experience.
  • Company-paid life insurance, long-term and short-term disability.
  • Medical, dental, vision, and FSA/HSA plans.
  • 401(k) with company match.
  • Additional voluntary benefits including critical illness, accident insurance, hospital indemnity, and supplemental life insurance, legal and identity protection, and pet benefits.
  • Generous PTO.


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