Customer Service Specialist

1 week ago


Hyannis, Massachusetts, United States Planet Fitness Inc. Full time

Enhance the fitness experience of Planet Fitness members by providing exceptional customer service and support. As a Member Services Representative, you will be responsible for creating a positive member experience by handling all front desk related activities with a high level of professionalism and courtesy.

About the Role

This role is ideal for individuals who possess excellent communication skills, are able to multitask, and have a passion for fitness and health. You will be working in a fast-paced environment, interacting with members, prospective members, and guests, providing assistance and resolving issues in a timely and professional manner.

We offer a competitive salary of $16.00 per hour, plus benefits, including medical options, dental, vision, flexible spending accounts, 401k with company contribution, paid vacation time, and additional ancillary benefits like access to pet insurance and Aflac.

Responsibilities
  • Greet members, prospective members, and guests, providing exceptional customer service.
  • Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, taking prospective members on tours, and facilitating updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner, elevating issues to management as needed.
Requirements
  • Customer service background preferred.


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