Director of Organizational Transformation

2 weeks ago

New York, New York, United States MasterCard Full time
Job Title: Director, Change Management

Job Summary:

We are seeking a seasoned Director, Change Management to drive our organizational transformation initiatives forward. As a key member of our Talent and Organizational Effectiveness (T&OE) Center of Excellence, you will be responsible for developing and implementing comprehensive change management strategies to ensure seamless transitions and maximize business outcomes.

Key Responsibilities:
  • Develop and pilot a best-in-class change management capability to improve employee readiness and adapt to disruptive change.
  • Design and implement a change management framework to drive organizational transformation.
  • Guide the approach and support the execution of change management activities.
  • Enable repeatable and scalable change management activities through established tools and methodologies.
  • Collaborate with cross-functional teams to design and implement engagement model strategies for complex business initiatives.
  • Review employee readiness for executives, people managers, and individual contributors, applying the lens of change management to moments that matter.
  • Facilitate and support large cross-functional planning meetings and workshops using change management best practices.
  • Manage and maintain key employee touchpoints across the change journey.
  • Consult, coach, and engage project teams, managers, and leaders.
  • Assist in developing and delivering analysis, recommendations, and presentations for senior executives to support strategic decisions.
Requirements:
  • Advanced degree in Organizational Change Management or Organizational Development preferred; certifications are a plus.
  • Strong change management, project management, and OD fundamentals.
  • Experience in consulting, change management, organizational development, and transformation is required. Project management experience is a plus.
  • Experience in-house and in consulting companies is a plus.
  • Experience with M&A Change Management is a plus.
  • Flexible and adaptable; able to work in an ambiguous environment and manage multiple projects and stakeholders.
  • Self-starter with a high degree of motivation to go above and beyond the task at hand.
  • Exceptional problem-solving skills: demonstrated ability to analyze data, structure complex problems, and develop solutions.
  • Strong communication skills, both written and oral, to a variety of stakeholders.
  • C-Suite-oriented presentation skills, especially related to building compelling PowerPoint presentations.
  • Skilled in active listening and cultivating meaningful feedback loops via surveys, focus groups, and 1:1 interaction.
  • Team player able to work collaboratively and partner with multiple stakeholders at all levels of the organization.
  • Able to establish and maintain strong relationships and influence others to move toward a common vision or goal.
  • Understanding of people practices end-to-end is a plus.
  • Strong track record of managing/leading enterprise-wide projects, change, and transformational initiatives with sustainable results.
  • Resilient and tenacious with a propensity to persevere.
  • Acute business acumen and understanding of organizational issues and challenges.
  • Strong ability to work in a global and highly matrixed organization.
What We Offer:

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We offer a competitive base salary, annual bonus, and comprehensive benefits package, including insurance, flexible spending account, paid leaves, and 401(k) with a best-in-class company match.

We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. If you require accommodations or assistance to complete the online application process or during the recruitment process, please contact us at [insert contact email].

By joining Mastercard, you will be part of a global organization that is shaping the future of commerce and empowering individuals, businesses, and communities around the world.

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