Desktop Support Analyst

4 days ago


Huntington Beach, California, United States Newlight Technologies Inc Full time
Job Overview: The IT Support Specialist is a critical member of our team, responsible for providing timely and effective technical assistance to employees. This role requires strong problem-solving skills, attention to detail, and excellent communication skills.

Key Responsibilities:
  • Serve as the primary point of contact for users seeking technical assistance over the phone or in person
  • Perform remote troubleshooting using diagnostic techniques and relevant questions
  • Determine the best solution based on the issue and details provided by users
  • Direct unresolved issues to the next level of support personnel

Requirements:
  • 2+ years of experience in a helpdesk or IT support role
  • Excellent communication and problem-solving skills
  • Familiarity with Helpdesk practices (ticket systems, team environment, etc.)
  • Able to work independently and as part of a team

Estimated Salary: $58,000 - $68,000 per year

About Newlight Technologies Inc: We pride ourselves on being a leader in technology innovation, with a focus on creating a diverse and inclusive work environment. Join our team and contribute to shaping the future of technology


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