Desktop Support Analyst
4 days ago
Key Responsibilities:
- Serve as the primary point of contact for users seeking technical assistance over the phone or in person
- Perform remote troubleshooting using diagnostic techniques and relevant questions
- Determine the best solution based on the issue and details provided by users
- Direct unresolved issues to the next level of support personnel
Requirements:
- 2+ years of experience in a helpdesk or IT support role
- Excellent communication and problem-solving skills
- Familiarity with Helpdesk practices (ticket systems, team environment, etc.)
- Able to work independently and as part of a team
Estimated Salary: $58,000 - $68,000 per year
About Newlight Technologies Inc: We pride ourselves on being a leader in technology innovation, with a focus on creating a diverse and inclusive work environment. Join our team and contribute to shaping the future of technology
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