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Restaurant Operations Manager

2 months ago

Memphis, Tennessee, United States Abnerschicken Full time

About Abner's Chicken

Abner's Chicken is a leading fast-casual restaurant chain with a strong presence in the Southern United States. Our company is built on a foundation of quality food, excellent customer service, and a commitment to community involvement.

Job Summary

We are seeking an experienced Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for leading the daily operations of our restaurant, ensuring that food is prepared and served to our high standards, and creating a positive and welcoming experience for our guests.

Key Responsibilities

  • Lead the team in daily operations of the restaurant, including managing staff, inventory, and customer service.
  • Ensure that food is prepared and served to our standards and within proper procedures.
  • Create a positive and welcoming experience for our guests, including ensuring that all guests receive excellent service and that their needs are met.
  • Master our restaurant systems, including front and back of house operations.
  • Manage inventory, including ordering and receiving supplies, and maintaining accurate records.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless operations and excellent customer service.

Requirements

  • 2 years of restaurant management and supervisory experience.
  • Proficient in restaurant functions, including food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, record keeping, and preparation of reports.
  • Self-discipline, initiative, leadership ability, and outgoing personality.
  • Pleasant, polite manner and a neat and clean appearance.
  • Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards.
  • Good communication skills for dealing with diverse staff and guests.
  • Ability to coordinate multiple tasks, including controlling food, beverage, and labor costs while maintaining required standards of operation in daily restaurant activities.