Restaurant Operations Manager

5 hours ago

Memphis, Tennessee, United States PLK Careers Full time

Restaurant Operations Manager
===========================

At PLK Careers, we are seeking a highly skilled Restaurant Operations Manager to join our team. As a key member of our restaurant management team, you will be responsible for leading the daily operations of our restaurant, driving key performance outcomes, and developing servant leaders.

**Key Responsibilities**

* Manage inventory costs and maintain inventory by performing daily, weekly, and monthly inventory inspections
* Place and receive inventory truck orders
* Maintain and regularly monitor a list of all restaurant assets
* Ensure preventative maintenance of restaurant facility and equipment is completed in accordance with company standards, interacting with external vendors as required
* Ensure that restaurant follows all cash control and security procedures (e.g. safe counting, cash drawers)

**Creating Memorable Experiences**

* Call guests back who have had problems/complaints
* Motivate and direct team to exceed guest expectations with accurate, fast, and friendly service in a clean facility
* Partner with the Restaurant General Manager and team to create action plans to improve guest metrics

**Creating Leaders**

* Recruiting and interviewing potential employees
* Complete orientation for new employees
* Creates and monitors schedule and manages team on-boarding process
* Develop skills of shift leaders to increase the team's capabilities and raise performance
* Establish a positive culture in the restaurant

**Leading Store Operations**

* Directs restaurant team toward efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
* Ensures that restaurant upholds operational and brand standards
* Monitors people charts and production planning and makes necessary adjustments
* Implement actions plans to address employee needs and operational assessments

**Qualification and Skills**

* Must be at least eighteen (18) years of age
* High School Diploma or GED required
* 1-2 years of previous quick service restaurant experience, experience in management preferred
* Some understanding of P&L interpretation and management to influence profitability
* Demonstrated leadership skills
* Available to work evenings, weekends, and holidays
* Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant

**Physical Demands**

* Must be able to lift up to 50 pounds of force frequently to move objects
* Ability to carry products/boxes and miscellaneous weighing no more than 50 pounds
* Consistently handles product preparation
* Ability to kneel to utilize proper lifting procedures and to open safe
* Consistently lifts for product preparation, stocking, and inventory

PLK Careers is an equal opportunity employer that makes employment decisions based on skills and experience and we encourage all qualified applicants to apply. Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial, or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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