Branch Operations Manager

1 month ago


Oklahoma City, Oklahoma, United States GloMo Full time

This position plays a crucial role in GloMo's overall strategy as it relates to operations management. As the leader of the branch, this position is critical to both the employee and client experience and is responsible for the following:

Key Responsibilities
  • Operational Efficiency: Ensure the branch is operationally efficient to provide a high-quality service to customers.
  • Market and Competitor Analysis: Monitor customer, market, and competitor activity and provide feedback to company leadership and other company functions.
  • Customer Service: Provide world-class customer service and ensure the team has the tools and capabilities to deliver on that commitment.
  • Leadership and Mentorship: Act as a leader, mentor, and coach to attract and retain talent.

The ideal candidate will have strong leadership skills, operational analysis skills, selling skills, and strategic thinking. They will also have a strong understanding of general operations strategies and activities, including financial statements and the budgeting process. Additionally, they should have excellent verbal and written communication skills and PC literacy at a medium to high level, including experience using MS Office products.

Requirements
  • Education: High school diploma required; Associate's or Bachelor's Degree preferred.
  • Experience: Management experience within the moving & storage/transportation industry required.
  • Skills: Strong customer and sales focus, excellent communication skills, and PC literacy.


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