HVAC - Branch Services Manager

2 days ago

Oklahoma City Oklahoma, Oklahoma County, OK, United States Johnson Controls Full time

Build your best future with the Johnson Controls team 

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away 

What we offer: 

  • Competitive salary and bonus plan

  • Paid vacation/holidays/sick time 

  • Comprehensive benefits package including 401K, medical, dental, and vision care 

  • On the job/cross training opportunities 

  • Encouraging and collaborative team environment 

  • Dedication to safety through our Zero Harm policy

  • Check us out:  A Day in a Life at Johnson Controls

What you will do: 

This position is fully responsible for the organization and operation of the Technical Support Services function for the branch. 

Remote based (Oklahoma City Area) and travel up to 30% in the area.

How you will do it: 

  • Provide technical support of York product to customers in regard to installation, application, service problems, and performance issues either by phone or on-site.

  • Support branch personnel in application and technical information of previous, current, and new products.

  • Supervise, monitor, and fulfill warranty administration and obligations on the UPG product line.

  • Develops, assembles and/or facilitates technical, service and/or products training for Contractors.

  • Assist branch personnel in determination of necessary parts inventory for new products or parts relative to service letters.

  • Resolution of customer complaints, working with the dealer, the consumer, and factory customer relations towards highest possible resolution satisfactory to all parties.

  • Advise and distribute as necessary Service and Service-Tips letters.

What we look for: 

  • A minimum of two years HVAC (residential & commercial) field experience as a technician or in a technical support role

  • Proficiency in a Windows operating environment, including email and Microsoft Office software.

  • Strong interpersonal skills and decision-making ability.

  • Effective and professional communication and organization skills.

  • Strong leadership skills and professional creativity.

  • Effective teaching abilities.

  • Ability to travel up to 30% locally

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