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Client Support Specialist
2 months ago
About Us:
Established in 1850, ManhattanLife Insurance and Annuity Company stands as one of the most enduring and trustworthy health and life insurance providers in the nation. With our headquarters located in Houston, TX, and numerous offices across the country, we have successfully operated for over a century and a half. At ManhattanLife, we pride ourselves on offering competitive employee benefits, flexible work schedules, and opportunities for professional growth.
Role Overview:
To enhance our service to over 1 million clients nationwide, we are in search of committed Customer Service Professionals for our Affordable Choice division. Your responsibilities will include handling incoming calls to deliver exceptional service and effective solutions to customer inquiries.
Key Responsibilities:
- Handle incoming calls efficiently while providing outstanding service.
- Assess customer needs, investigate issues, and propose suitable solutions.
Essential Qualifications:
High School Diploma or equivalent (GED); Associate's Degree is preferred.
Skills and Competencies:
- A minimum of 3 years of experience in a call center environment, ideally within health or life insurance customer service.
- Strong communication skills and active listening capabilities.
- Proficient in utilizing various software applications, including Microsoft Office Suite, Microsoft Teams, and Zoom.
- Effective time management and multitasking abilities.
- Capability to analyze information while maintaining a professional demeanor.
- Bilingual proficiency in Spanish or other languages is advantageous.
Travel Requirements:
This position does not require travel.
Professional Development Opportunities:
- Establish annual growth objectives and stay informed about industry trends.
- Embrace technology to facilitate personal and professional advancement.
- Participate in evaluation processes aimed at continuous improvement.
Physical Requirements:
The role may necessitate prolonged periods of standing, walking, or sitting, as well as occasional lifting of office materials, up to 10 pounds. Reasonable accommodations are available for individuals with disabilities.
Work Environment:
Primarily office-based, utilizing standard equipment such as computers and telephones. Reasonable accommodations are provided for individuals with disabilities.
Additional Responsibilities:
This job description may not encompass all duties. ManhattanLife reserves the right to assign additional responsibilities as necessary.
AAP/EEO Statement:
At ManhattanLife, we value diversity and are dedicated to fostering an inclusive workplace. We are an equal opportunity employer and prohibit discrimination based on various factors. By embracing diversity, we aim to enhance customer service, promote innovation, and mitigate risks.
