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Automotive Service Advisor

2 months ago

Butler, Pennsylvania, United States Diehl Toyota of Butler Full time
Service Advisor/Writer

We are seeking a highly skilled and customer-focused Service Advisor/Writer to join our team at Diehl Toyota of Butler. As a Service Advisor/Writer, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle ownership experience.

Key Responsibilities:
  • Communicate effectively with customers to understand their vehicle needs and preferences.
  • Work closely with our technicians to ensure timely and accurate repairs.
  • Perform multi-point inspections to identify potential issues and recommend necessary repairs.
  • Review and approve repair orders to ensure work is completed to the highest standards.
  • Provide exceptional customer service and support to ensure customer satisfaction and loyalty.
  • Collaborate with our parts department to ensure timely delivery of parts and materials.
  • Stay up-to-date with manufacturer guidelines and industry best practices to ensure our customers receive the best possible service.
Requirements:
  • 1+ year of customer service experience in a fast-paced environment.
  • Ability to multitask and stay focused in a dynamic environment.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work in a team environment and contribute to a positive and productive team culture.
  • Tekion experience a plus.
Benefits:
  • Dental, health, and vision insurance.
  • Competitive salary and bonus structure.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
Work Environment:

We offer a fast-paced and dynamic work environment with a focus on customer satisfaction and loyalty. Our team is dedicated to providing exceptional service and support to our customers, and we are looking for a like-minded individual to join our team.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.