Automotive Service Representative

6 days ago


Butler, Pennsylvania, United States Diehl Volkswagen of Butler Full time
Job Title: Service Advisor

Diehl Volkswagen of Butler is seeking an experienced Service Advisor to join our team. As a Service Advisor, you will play a critical role in providing exceptional customer service, ensuring accurate and efficient repair orders, and maintaining a positive dealership experience.

Key Responsibilities:
  • Greet customers in a timely and friendly manner, obtaining accurate information regarding their vehicle and documenting any concerns.
  • Advise customers on maintenance intervals according to manufacturer specifications and provide detailed estimates for labor and parts.
  • Handle telephone inquiries, appointments, and follow up with customers on work in progress.
  • Verify manufacturer and extended warranty coverage.
Requirements:
  • 2 years of customer service experience (preferred)
  • DMS experience (preferred)
  • Clean driving record
  • Time management skills
  • Commitment to 100% customer satisfaction
  • Basic computer skills, including typing and Microsoft Excel
Benefits:
  • 401(k) and 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance


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