Residential Department Manager
4 days ago
We are seeking a highly skilled and experienced Residential Department Manager to join our team at DH Pace Company. As a key member of our leadership team, you will be responsible for managing and developing a team of skilled field technicians and office personnel to provide top-level service to our customers.
Key Responsibilities- Leadership and Management: Provide strategic leadership and guidance to the Residential Department, ensuring that team members are equipped to meet customer expectations and achieve business objectives.
- Performance Management: Effectively manage employee performance, control labor and material costs, and ensure service levels meet customer expectations.
- Scheduling and Operations: Assist with employee/job scheduling and provide assistance with technical/mechanical trouble-shooting/problem solving.
- Employee Development: Perform employee performance reviews, document performance issues, provide necessary employee counseling with targeted improvement action plans.
- Other Duties: Perform other duties as assigned by management.
- Management Experience: Proven experience in a fast-paced service-focused organization, with a strong track record of leadership and management.
- Education: Bachelor's degree preferred, but not required.
- Skills and Qualifications: Excellent communication and organizational skills, good mechanical and mathematical aptitude, ability to possess technical applications and mechanical systems, proficiency with Windows-based programs and ERP/CRM systems, and a valid driver's license.
DH Pace Company is a leading distribution, construction, and service organization offering a complete range of door and door-related products and commercial security products. We are a privately owned company with over 95 years of experience, operating 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.
Our Mission and ValuesOur mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Our core values are R.I.S.E.: Respect, Integrity, Service, and Excellence.
Benefits- Medical, Dental, and Vision Options: Available on the 1st day of the month following your start date.
- Paid Time Off Plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year.
- Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
- Floating Holidays: Up to 2 floating holidays per year.
- Competitive Compensation: Including annual performance evaluations.
- 401k Retirement Plan: Including an employer match.
- Company Paid Benefits: Life insurance, short-term disability, and long-term disability.
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