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Branch Services Specialist: Salt Lake City

1 month ago

Salt Lake, Utah, United States BankTalent HQ Full time

About Zions Bank

Zions Bank is a leading financial institution committed to career growth and advancement. We're proud to have ranked among American Banker magazine's "Best Banks to Work For" and Best Employer from Utah's Best of State. We're dedicated to being the premier employer of choice, offering a range of benefits, including profit sharing and company-matched 401(k) contributions.

Key Responsibilities

  • Provide exceptional customer service, identifying and addressing business needs of clients through various services.
  • Assist clients with fraud forms and act as liaison with the fraud department.
  • Support clients with bankcard needs and act as liaison with the bankcard department.
  • Answer questions, research, and resolve client inquiries and problems.
  • Maintain technical expertise and knowledge of online products and services.

Qualifications

  • Requires a High School diploma or equivalent and 1+ years of branch banking and services experience.
  • Working knowledge of banking, customer service, and banking operations.
  • Ability to work collaboratively in a team setting to meet deadlines.
  • Good communication skills, both verbal and written.
  • Demonstrates good analytical, attention to detail, problem-solving, and customer service skills.