Customer Service Representative

4 weeks ago


Commerce, California, United States FASTENER DISTRIBUTION HOLDINGS LLC Full time
Customer Service Representative Job Description

At FDH Aero, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will play a vital role in ensuring customer satisfaction and building long-lasting relationships with clients.

Responsibilities:
Manage customer order book, ensuring timely deliveries and expediting hot orders
Liaise between customers and vendors for open PO's
Respond promptly and professionally to customer inquiries via phone, email, and online platforms
Process orders, quotes, and returns accurately and efficiently
Coordinate with internal departments to ensure timely delivery of products and services
Provide technical assistance and product information to customers as needed
Resolve customer issues and complaints in a timely and effective manner
Maintain accurate records of customer interactions and transactions
Collaborate with sales team to identify opportunities for upselling and cross-selling
Stay up-to-date on industry trends, products, and regulations to better serve customers

Qualifications:
High school diploma or equivalent; bachelor's degree preferred
Previous 2 years of experience in customer service or sales, preferably in the aerospace industry
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Proficiency in MS Office and CRM software
Ability to multitask and prioritize in a fast-paced environment
Knowledge of aerospace components and terminology is a plus

FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

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