Customer Service Representative

4 weeks ago


East Greenbush, New York, United States Nassau Full time
Job Summary

As a key member of our team, you will serve as the primary point of contact for servicing our life and annuity business. Your responsibilities will include providing service for the entire policy lifecycle, resolving inquiries in a courteous and efficient manner, and ensuring a first-class customer experience that meets regulatory guidelines and supports our wealth management strategy.

Key Responsibilities
  • Service and process financial and administrative transactions during the policy lifecycle, including payments, disbursements, in-force illustrations, and claims support.
  • Adhere to company policies and procedures, particularly those related to regulations and controls.
  • Act as a single point of contact, receiving and resolving complex and sensitive customer service inquiries in a timely and accurate manner.
  • Research, develop, and prioritize solutions to balance business and client needs.
  • Participate in department projects that impact the customer experience.
  • Support corporate initiatives and distribution relationships that impact product issuance and servicing.
  • Work in a team environment and perform other duties as assigned.

Requirements
  • High school diploma or equivalent required; associate degree in a business-related field preferred.
  • Minimum of 2 years of customer service or call center experience in any industry.
  • Annuity or insurance experience a plus.
  • Excellent verbal, written, and interpersonal skills to interact with internal and external clients.
  • Ability to sign in and be ready to start work at designated times.
  • Proactive in researching transactions to prevent future inaccuracies.
  • Effective problem-solving and analytical skills.

Compensation

Nassau offers a competitive compensation package, including a base salary of $20.19 per hour, performance-driven incentives, and unique professional development opportunities. Our compensation system rewards performance, supports development, and compensates individuals relative to their contribution to our organization.

  • East Greenbush, New York, United States Community Financial System, Inc. Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Community Financial System, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service and creating a positive banking experience for our customers.Key ResponsibilitiesProvide quality customer service and handle financial...


  • East Greenbush, New York, United States Sherwin-Williams Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service, assisting customers with their needs, and promoting our products and services.Key ResponsibilitiesProvide excellent customer service, responding to...


  • East Greenbush, New York, United States Tom Clarke - State Farm Agent Full time

    h3JobDescription/h3brAsaStateFarmAgentTeamMember,youwillberesponsibleforprovidingexceptionalcustomerservicetoourclients.Thisincludesrespondingtoinquiriesregardinginsuranceavailability,eligibility,coverages,policychanges,transfers,claimsubmissions,andbillingclarification.Youwillalsoberesponsibleformaintainingastrongworkethicandcommitmenttosuccesseachandeveryd...


  • East Setauket, New York, United States SB Clinical Practice Management Full time

    Job Title: Customer Service RepresentativeOverview:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at SB Clinical Practice Management. As a key member of our patient services team, you will be responsible for providing exceptional customer service to our patients, answering their inquiries, and resolving...


  • East Islip, New York, United States Domino's Pizza Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our restaurant team, you will be responsible for providing exceptional customer service, operating equipment, and maintaining a clean and safe work environment.Key ResponsibilitiesOperate all equipment safely...


  • East Syracuse, New York, United States Wegmans Full time

    Job Summary:As a Customer Service Representative at Wegmans, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. Your primary focus will be on engaging with customers, making eye contact, and smiling to create a welcoming atmosphere. You will also be responsible for proactively...


  • East Northport, New York, United States Domino's Franchise Full time

    Job OverviewDomino's Franchise is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key ResponsibilitiesProvide quality customer service and...


  • East Syracuse, New York, United States Butler America Full time

    Job SummaryWe are seeking a motivated and process-oriented individual to join our Customer Care Center as a Customer Service Representative. In this role, you will provide exceptional customer support to homeowners, handle inquiries, and resolve issues via telephone and written communications.Key ResponsibilitiesProvide customer support to homeowners via...


  • East Syracuse, New York, United States Innova Solutions Full time

    About the Role:Innova Solutions is seeking a skilled Customer Service Representative to join our team. As a Call Center Agent, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Utilize EPIC appointment scheduling system to...


  • East Northport, New York, United States Stop & Shop Full time

    Job SummaryAs a Customer Service Representative at Stop & Shop, you will play a vital role in ensuring the highest level of customer satisfaction. Your primary responsibility will be to select, scan, and package items to fill online orders with precision and attention to detail. This fast-paced environment requires you to work efficiently while maintaining a...


  • East Greenbush, New York, United States Wal-Mart Stores , Inc. Full time

    Job Summary:As a Cashier & Front End associate at Walmart, you play a vital role in delivering exceptional customer experiences. Your primary responsibilities include operating a cash register, handling customer transactions, and maintaining a clean and organized store environment.Key Responsibilities:Provide excellent customer service, responding to...


  • East Aurora, New York, United States Government Employees Insurance Company Full time

    Customer Service Representative – Buffalo, NYSalary: $20.15 per hour/$40,602.25 per yearAt GEICO, we're looking for Customer Service Professionals who can provide our policyholders with excellent customer service. As a Customer Service Representative, you'll be the first contact for our customers, answering billing questions, making policy changes, and...


  • East Orange, New Jersey, United States U-Haul Full time

    Customer Service Representative Job DescriptionAt U-Haul, we're seeking a skilled and friendly Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need on their journeys. Your responsibilities will...


  • East Rutherford, New Jersey, United States Sunglass Hut Full time

    Sunglass Hut is seeking a skilled Customer Service Representative to join their team. In this role, you will be responsible for delivering exceptional customer service, utilizing The Sunglass Hut Experience tools to drive sales and meet company objectives. You will achieve this by creating a positive and engaging customer experience, leveraging reporting...


  • East Brunswick, New Jersey, United States JUNTA DE ACCION PUERTORRIQUENA INC Full time

    Job Title: Customer Care RepresentativeAt JUNTA DE ACCION PUERTORRIQUENA INC, we are seeking a highly skilled and dedicated Customer Care Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and...


  • East Greenbush, New York, United States XOS (X-Ray Optical Systems) Full time

    Job SummaryXOS is seeking a skilled Customer Support Specialist to provide top-notch support to our customers. As a key member of our Services team, you will be responsible for coordinating and scheduling Preventative Maintenance service appointments, as well as providing exceptional customer service.Key ResponsibilitiesCommunicate effectively with...


  • East Meadow, New York, United States Kevin Dignam - State Farm Agent Full time

    Are you looking for a career that offers growth potential and the opportunity to learn new skills? Our office is seeking a motivated and results-oriented individual to join our team as a Customer Service Representative - Insurance and Financial Services. Key Responsibilities:Provide exceptional customer service to our clientsAssist with sales and marketing...


  • East Orange, New Jersey, United States Star Roses & Plants Full time

    Job OpportunityWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Star Roses & Plants. As a key member of our sales team, you will play a vital role in providing exceptional support to our customers throughout the full ordering process.Key ResponsibilitiesPlace orders and provide order confirmations to...


  • East Elmhurst, New York, United States Walgreens Full time

    As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. Your key responsibilities will include registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to customers. You will...


  • East Syracuse, New York, United States Carrier Full time

    About the RoleThis position is for a Senior Customer Service Associate who will communicate with external and internal Commercial customers via telephone and email to build strong business relationships and drive sales growth in the parts business. You will be the single point of contact for all things Customer Service, including placing orders, following up...