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Service Advocate Specialist

2 months ago

San Antonio, Texas, United States UnitedHealth Group Full time

Job Summary:

We are seeking a highly skilled Customer Service Advocate to join our team at UnitedHealth Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:

  • Respond to and resolve customer service inquiries and issues via phone, email, or other communication channels.
  • Identify the topic and type of assistance the customer needs, such as benefits, eligibility, and claims, financial spending accounts, and correspondence.
  • Provide guidance and support to customers to help them navigate our services and products.
  • Collaborate with internal stakeholders to resolve complex customer issues and improve overall customer satisfaction.
  • Stay up-to-date on product and service offerings, as well as company policies and procedures.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1-2 years of customer service experience in a healthcare or related industry.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and customers.
  • Strong knowledge of healthcare industry and related products and services.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.