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Card Services Specialist

1 month ago

San Antonio, Texas, United States International Bank of Commerce Full time
Job Title: Card Services Specialist

We are seeking a highly organized and detail-oriented Card Services Specialist to join our team at International Bank of Commerce. As a Card Services Specialist, you will be responsible for managing the daily operations of our credit card program, including inventory management, distribution, and reconciliation of vendor invoices.

Key Responsibilities:
  • Manage printer balance reports and branch support for balancing inquiries
  • Perform daily research investigation about Debit Card, Prepaid and/or other Card Services related products and services
  • Process card requests for all markets; maintenance, reactivation, increase/decrease card limits, upload, reload, transfers and reordering of cards
  • Log and process and/or destroy all cards received for return mail or hold mail in a timely manner and within card issuance guidelines
  • Provide branch telephone support by answering calls related to process questions and issues for all Card Services related products and services
  • Update and maintain daily inventory tracking reports for multiple third-party card vendors used by management for decision making
  • Reviews daily credit card wire settlement
  • Processes secure credit card portfolio payments
  • Maintains daily, monthly, and quarterly reports for the management groups
  • Process debit card requests for all markets
  • Supports Return Mail
  • Processes incentive/referral payouts for merchant services
Requirements:
  • High School Diploma or equivalent required. College diploma, some college or equivalent work experience preferred.
  • Proficient working knowledge of productivity tools, including Microsoft Word, Excel and Teams
  • Knowledge of email systems, including Microsoft Outlook
  • Working knowledge of or ability to learn to use office equipment, including printers and phone systems
  • Knowledge of English grammar, spelling and punctuation
  • Competitive level typing skills to produce documents on a personal computer
  • 1-2 years previous work experience in customer service, administrative support or other office/clerical field.
  • Experience with logistics and/or procurement preferred but not required