Loan Originator Assistant

3 days ago

Washington DC USA, United States Envoy Mortgage Full time
Job Summary

We are seeking a highly skilled Loan Originator Assistant to join our team at Envoy Mortgage. As a key front-line sales support branch employee, you will have direct communication with clients and realtors, assisting with loan files and providing administrative support functions to assigned originators or managers within the branch.

Key Responsibilities
  • Facilitate the completion of loan applications, coordinate collection of documentation, and prepare loan files for processing.
  • Coordinate discussions between the Loan Originator, referral partners, and clients as a primary contact throughout the lifecycle of the loan process.
  • Promote Envoy's products to real estate agents, home buyers, leads, and referral sources while tracking and managing follow-ups.
  • Assist Loan Processor with putting scenarios together for prospective clients, researching client scenarios with underwriting and investor guidelines.
  • Assist with call backs to prospects that require a phone consult prior to a face-to-face or virtual meeting.
  • Manage a pipeline consisting of conventional, FHA, VA, and USDA loans, along with 203K and reverse mortgage products.
  • Request and gather relevant information/documents from the borrower to complete the application, its structure, and all loan disclosures.
  • Follow up and respond to customer and in-house inquiries on transactions to offer superior customer service.
  • Enter loan applications into Loan Origination System (LOS) and assign to Originator/LOA.
  • Review all loan package paperwork, checking for inconsistencies, omissions, and inaccurate income calculations, reporting any errors to the Originator.
  • Call and obtain conditions from borrowers and realtors to clear conditions, as necessary.
  • Review documents and entire loan files, working to prevent problems by highlighting deficiencies.
  • Monitor the process and communicate effectively with the borrower and all other parties to the transaction on the status of the loan.
  • Understand and research investor guidelines and stay up to date on program changes that affect the processing or originating of loans in the pipeline.
  • Submit complete files to processing based on Investor and/or AUS requirements.
  • Communicate loan approval by sending pre-approval/commitment letters to all parties involved in the transaction.
  • Responsible for periodic status calls to all parties involved in the transaction (clients, realtors, builder, etc.).
  • Send out correspondence, such as thank you cards and closing cost calculators.
  • Order appraisals and 3rd party services (VOE, title, certifications, and related documents to create loan packages for processing.
  • Coordinate closing details with the client, including final payment, rate, cash to close, etc.
  • Review all closing statements, compare to signed loan estimate worksheet before signings, and correct discrepancies.
  • Review create disclosure and re-disclosure packages and deliver to the borrower.
  • Deliver appraisals and/or property valuations to the borrower and document proof of receipt.
  • Facilitate timely closings by working directly with the title company and customer to schedule.
  • Develop complete knowledge of Envoy's products, systems, and competitive advantages.
  • Become familiar with Envoy's process, policies, and procedures.
  • Maintain regular attendance and able to work in the office Monday-Friday during regular office hours, plus potential overtime, as necessary.
  • General clerical and phone support, as needed.
Requirements
  • High school diploma or equivalent, Bachelor's degree is preferred.
  • 2+ years of experience as a LOA/Loan Partner and/or Processor preferred.
  • Knowledge of Microsoft Excel, Word, and Outlook.
  • In-depth knowledge of mortgage loan products (FHA/VA/CONV/USDA) and knowledge of mortgage processes, procedures, and documentation.
  • Working knowledge/Proficiency in Desktop Underwriter/Desktop Originator (DU/DO), Loan Prospector (LP), and originating systems, Encompass experience preferred.
  • Exceptional follow-up, time management, interpersonal, and verbal and written communication skills.
  • Willingness to learn, self-motivated, social media savvy, and a forward thinker.
  • Excellent customer service skills and working in a team environment.
  • Excellent interpersonal, verbal, and written skills are a must.
  • Must be a self-starter who is reliable, detail-oriented, and the ability to resolve issues.
  • Strong relationship building a must, along with strong written and verbal communication skills.
  • Ability to analyze issues and create effective resolutions, while managing multiple projects at one time.
  • Must have an active, applicable State(s), NMLS license.

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