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Client Relations Coordinator

2 months ago

Seattle, Washington, United States NanoString Technologies Full time

Our Mission is to Map the Universe of Biology.

As a leader in the field of molecular biology, NanoString empowers researchers worldwide to visualize molecular interactions in three dimensions through our innovative systems, including the , the (DSP), and the (SMI) platform. This enables scientists to observe the multiomic expression of genes and proteins within the natural context of tissue architecture. The cornerstone of our success lies in our dedicated team, who are committed to excellence and driving the next biological revolution. We embody our corporate values of ambition, grit, ingenuity, authenticity, and customer focus every day.

Target Base Salary Range:
$48,000 - $67,000

Key Responsibilities:

The Customer Service Specialist I plays a crucial role in the daily functions of the Customer Service Group. This position is responsible for efficiently addressing customer inquiries via phone and email, managing orders, product availability, pricing, delivery service requests, billing, and resolving issues through appropriate channels. Maintaining organized customer files and accounts is essential, and prior experience with CRM database management is advantageous. Collaboration with Logistics and Manufacturing departments is necessary to meet expected product lead times and handle service requests from customers. Additionally, this role supports the field sales team by providing technical and administrative product information and documentation to effectively meet customer needs. Working closely with the sales organization, the Customer Service Specialist I delivers vital administrative support to ensure smooth customer interactions and satisfaction.

How We Position You for Success:

  • Comprehensive training through both in-person and remote learning opportunities
  • Ongoing support from our team of experts
  • NanoString's established reputation as a trusted pioneer in innovative technologies

Ideal Candidate Profile:

  • Excellent organizational skills with the ability to manage multiple tasks
  • Strong interpersonal skills to engage with internal and external customers at all levels in a professional manner
  • Previous experience with order processing systems utilizing ERP or CRM systems

Why Choose NanoString?

The technology and the people at NanoString enable customers to tackle previously unsolvable questions with our cutting-edge technologies. Our achievements are made possible by the high-quality individuals who work here, dedicated to excellence and enhancing the human condition.

Base salary is a fundamental component of NanoString's total compensation package, reflecting an individual's skills, experience, and competitive market value. The base salary range represents what NanoString compensates for a position within a salary grade based on external market data compared to similar roles in our industry. Employees typically enter a salary grade at the lower-to-mid-point of the range.

Additional compensation elements include a discretionary annual bonus, incentive compensation for sales roles, comprehensive benefits, and paid time off, including designated holidays.