Automotive Customer Service Representative

3 days ago


McAllen, Texas, United States Kahlig Auto Group Full time
Job Title: Automotive Customer Service Representative

Estimated Salary: $45,000 - $65,000 per year

About the Role:

We are seeking a highly skilled and experienced Automotive Customer Service Representative to join our team at Kahlig Auto Group. As a key member of our service department, you will be responsible for delivering exceptional customer service, ensuring timely and efficient vehicle repairs, and fostering strong relationships with our valued clients.

Key Responsibilities:
  • Greet customers promptly and provide personalized assistance, ensuring a welcoming and professional experience.
  • Listen attentively to customers' needs and concerns, translating them effectively to our service technicians to ensure accurate and timely resolutions.
  • Upsell additional services in a low-pressure, high-integrity manner, promoting our dealership's products and services.
  • Provide detailed and transparent estimates, highlighting the importance of regular maintenance and repair work.
  • Maintain open communication channels with customers throughout the repair process, keeping them informed of progress and any changes.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1-2 years of experience in a customer-facing role, preferably in the automotive industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work independently and as part of a team, prioritizing multiple tasks and deadlines.
What We Offer:
  • A competitive salary range of $45,000 - $65,000 per year.
  • A comprehensive benefits package, including medical, dental, life, and disability insurance, as well as a 401(k) plan.
  • Ongoing training and development opportunities to enhance your skills and advance your career.
  • A dynamic and supportive work environment, fostered by our commitment to teamwork and excellence.


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