Insurance Customer Service Representative
5 days ago
This is an entry-level Insurance Customer Service Representative position that requires a moderate level of technical competence.
We are seeking an individual who is passionate about delivering excellent customer service and has the ability to establish real connections by helping our agents and customers with their insurance needs.
Responsibilities:- Respond to incoming calls from customers regarding underwriting and billing issues, program inquiries, and other corporate subjects.
- Provide prompt and accurate information to callers' inquiries.
- Make outbound retention calls to customers.
- Follow up on policy suspense items.
- Provide strong team focus and respond to customer inquiries in accordance with AssuranceAmerica's Customer Quality Standards.
- Evaluate and ensure compliance with industry and company policies.
- Understand regulatory and statutory requirements in accordance with underwriting guidelines.
- Properly utilize the policy management system and understand its features and functionality.
- Meet established department goals and objectives.
A High School diploma or equivalent. Two years post-secondary education is strongly preferred.
Experience:1-2 year's work experience in a complex customer sales service environment is required.
Skills & Competencies:- Must be able to work in a fast-paced automated production environment.
- Excellent PC skills are required.
- Must have the ability to make autonomous decisions based on multiple facts.
- Works as a team player.
- Must be professional and maintain an acceptable level of integrity and professionalism.
- Bilingual (English & Spanish) is required.
We offer competitive salaries and benefits packages to our employees.
An estimated salary for this position is around $45,000 per year, depending on location and qualifications.
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