Front Desk Ambassador

4 weeks ago

Sens, Bourgogne-Franche-Comté, United States MGM Resorts International Full time

Unlock the Magic of MGM Resorts International

Are you ready to be part of a dynamic team that brings excitement and entertainment to life? At MGM Resorts, we're seeking individuals who share our passion for delivering exceptional guest experiences.

The Role:

As a Front Desk Representative at Aria, you'll be the first point of contact for our guests, setting the tone for their stay. You'll be responsible for welcoming guests, understanding their needs, and creating memorable experiences that exceed their expectations.

The Day-to-Day:

  • Welcome guests to the property and the MGM Resorts family by providing exceptional service, anticipating guest needs, and responding to and resolving any guest complaints in alignment with our service standards.
  • Deliver a seamless and professional experience by managing early and late property arrivals/departures, walk-ins, and all other tasks associated with guest room check-ins and check-outs.
  • Enhance guest experience by offering upgraded accommodations where available, promoting M life enrollment and benefits, and partnering with Housekeeping and other related departments to meet guest expectations and special requests.
  • Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.
  • Control and issue keys while promoting security, privacy, and confidentiality of all guests, providing a relaxing and hassle-free experience from start to finish.
  • Perform other job-related duties as requested.

The Ideal Candidate:

  • Ability to work varied shifts, including weekends and holidays.
  • High School Diploma, GED, or equivalent.
  • 6+ months of prior relevant cash handling experience.
  • 1+ year of prior relevant face-to-face guest service experience.
  • Bilingual, with English as the primary or secondary language.
  • Experience in a similar resort setting.
  • Experience in sales.

Perks and Benefits:

  • Wellness incentive programs to promote physical and mental well-being.
  • Access to company hotel, food and beverage, retail, and entertainment discounts, as well as discounts with company partners on travel, electronics, online shopping, and more.
  • Free meals in our employee dining room.
  • Free parking on and off-shift.
  • Health and Income Protection benefits (for eligible employees).
  • Professional and personal development through programs and networking opportunities, as well as volunteer opportunities in the community.

Are you ready to be part of the magic? Apply today

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