Guest Services Representative
2 weeks ago
- Availability for a flexible schedule, including weekends, holidays, and various shifts.
- Address guest inquiries to ensure a superior guest experience.
- Manage guest arrivals and departures efficiently in accordance with hotel procedures.
- Adhere to payment, cash handling, and credit protocols.
- Generate daily reports and share them with appropriate departments.
- Work closely with Housekeeping to address room status inconsistencies.
- Execute additional assigned duties as required.
Provide outstanding guest services by conducting check-ins and check-outs promptly and accurately, processing payments in line with hotel standards, and offering assistance with a friendly and professional demeanor.
Desired Qualifications
- High school diploma or equivalent is required.
- At least one year of experience in customer service; experience in the hospitality industry is preferred.
- Strong communication skills with guests, coworkers, and management.
- Basic computer proficiency is desirable.
- Fluency in English and Spanish is a plus.
- Knowledge of local attractions that appeal to hotel guests.
Shaner Hotel Group
Shaner Hotels is a recognized leader in the hospitality sector, managing a diverse portfolio of award-winning properties. With over 65 full-service, select-service, extended-stay, and resort hotels across 14 states and four countries, Shaner Hotels collaborates with various esteemed hospitality brands. Their extensive services support investors, hotel owners, and brands in areas such as hotel development, design, construction, e-commerce, and revenue management.
Team Information
Discover a rewarding career opportunity within the Shaner Hotel Group, featuring a modern hotel with numerous amenities designed for guest comfort and convenience.
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