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Guest Services Representative

2 months ago

Ridley Park, Pennsylvania, United States Shaner Hotel Group Full time
Position Overview
  • Availability for a flexible schedule, including weekends, holidays, and varied shifts.
  • Address guest inquiries to ensure a superior guest experience.
  • Efficiently handle guest arrivals and departures in accordance with hotel protocols.
  • Adhere to payment, cash handling, and credit policies.
  • Generate daily reports and distribute them to relevant departments.
  • Work collaboratively with Housekeeping to resolve room status discrepancies.
  • Perform additional assigned duties as required.
Key Responsibilities
Provide outstanding guest services by conducting check-ins and check-outs promptly and accurately, managing payments in line with hotel standards, and offering assistance with a friendly and professional demeanor.

Desired Qualifications
  • Completion of high school education or equivalent.
  • At least one year of experience in customer service; prior experience in the hospitality industry is preferred.
  • Strong communication skills with guests, colleagues, and management.
  • Proficiency in computer usage is desirable.
  • Fluency in both English and Spanish is a plus.
  • Knowledge of local attractions suitable for hotel guests.
About the Company

Shaner Hotel Group

Shaner Hotels is a recognized leader in the hospitality sector, managing numerous award-winning properties. With a diverse portfolio of over 65 full-service, select-service, extended-stay, and resort hotels across 14 states and four countries, Shaner Hotels collaborates with various esteemed Hospitality Brands. Their extensive services cater to investors, hotel owners, and brands, covering areas such as hotel development, design, construction, e-commerce, and revenue management.

Team Information

Discover a rewarding career opportunity within the Shaner Hotel Group, featuring a hotel with 130 rooms and convenient access to key transportation hubs. Guests can enjoy amenities such as 24-hour shuttle service, an indoor pool, an on-site bar, and complimentary breakfast offerings.