Room Care Specialist

2 weeks ago


Ridley Park, Pennsylvania, United States Shaner Hotel Group Full time
Job Overview

As a vital member of our housekeeping team, you will ensure that guest accommodations meet the highest standards of cleanliness and comfort. Your role is essential in providing an exceptional experience for our guests.

Key Responsibilities
  • Maintain a flexible work schedule, including weekends and holidays, to meet the needs of the hotel.
  • Address guest concerns promptly to guarantee satisfaction.
  • Uphold cleanliness and quality standards throughout your daily tasks.
  • Adhere to all safety and security protocols, including housekeeping procedures.
  • Thoroughly clean and service assigned guest rooms according to established priorities and standards.
  • Restock and organize cleaning carts at the end of each shift.
  • Perform additional deep cleaning and seasonal tasks as required.
  • Complete other responsibilities as assigned by management.
Expectations

Ensure that guest rooms are cleaned to the hotel's established standards. Report any maintenance issues and respond to guest requests or complaints effectively. Maintain the confidentiality and security of all guest accommodations.

Qualifications
  • At least one year of cleaning experience; prior experience in a hotel setting is preferred.
  • Ability to communicate effectively with guests, management, and colleagues.
  • Familiarity with proper chemical handling and safety procedures.
  • Bilingual skills in English and Spanish are advantageous.
  • Knowledge of local attractions and activities suitable for guests.
About Shaner Hotel Group

Shaner Hotels is a leading hospitality management company with a diverse portfolio of over 65 properties across various segments, including full-service and extended-stay hotels. We are committed to excellence in service and operational efficiency, partnering with top hospitality brands to deliver outstanding guest experiences. For more information, please visit our website.

Team Environment

Join our dedicated team at the Philadelphia / Ridley Park Springhill Suites, where we provide our guests with exceptional amenities, including a 24-hour shuttle service, indoor pool, bar, and complimentary breakfast.

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