Restaurant Operations Manager

7 days ago

Louisville, Kentucky, United States KFC Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at KFC. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our high standards of quality, service, and cleanliness are consistently met.

Key Responsibilities
  • Leadership and Management
    • Direct and coordinate the planning, organizing, and training of restaurant staff to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation.
    • Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs are followed and completed on a timely basis.
  • Guest Service and Satisfaction
    • Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
    • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Food Quality and Safety
    • Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking, and serving standards.
    • Control inventories of food, equipment, small-ware, and liquor, and report shortages.
  • Financial Management
    • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
    • Compile and balance cash receipts at the end of the day or shift.
  • Human Resources
    • Supervise and participate in kitchen and dining area cleaning activities.
    • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
    • Perform personnel actions, such as hiring and terminating staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
  • Operations and Maintenance
    • Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs.
    • Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.
  • Menu Planning and Inventory Management
    • Forecast staff, equipment, and supply requirements, based on a master menu.
    • Estimate ingredients and supplies required to prepare a recipe.
  • Quality Control and Assurance
    • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
    • Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
  • Regulatory Compliance
    • Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees, and guests.
  • Performance Management
    • Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
    • Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
  • Team Development and Training
    • Continually strive to develop staff in all areas of managerial and professional development.
    • Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
  • Additional Responsibilities
    • Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
    • Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
Requirements
  • 3 years or more experience in Management.
  • Able to pass a federal background check.
Benefits

We offer a competitive salary and benefits package, including medical insurance, life insurance, dental insurance, vision insurance, paid vacation, paid sick days, paid holidays, 401K/403b plan, and educational assistance.

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