Oxygen Coordination Specialist
6 days ago
As a key member of the Warrior Service Company LLC team, you will play a crucial role in ensuring seamless service delivery to our clients. We are seeking an experienced Oxygen Dispatcher to join our team in Portland, OR.
The successful candidate will have 2-3 years of dispatching experience with customer service and be able to work in a fast-paced environment. You will be responsible for assigning work to technicians, coordinating schedule dates with customers, and creating detailed routes up to two weeks in advance. Your strong administrative and communication skills will enable you to execute day-to-day tasks efficiently and provide outstanding service to our clients while meeting realistic margin and revenue expectations.
Key Responsibilities:
- Make initial contact with new patients to confirm their address, phone number, and acquire an emergency/secondary backup contact number.
- Contact patients with emergency orders within 4 hours and schedule home visits/deliveries within 8 hours.
- Answer calls and address them accordingly or transfer them to the relevant department.
- Provide patients and VA officials with courteous customer service in person, over the phone, or via email.
- Provide timely resolution of customer complaints, concerns, and inquiries and record them in the complaint log.
- Record adequate notes in the Customer Relationship Management platform of Salesforce and set reminder notifications for follow-ups.
Benefits:
- Competitive salary range: $20.00 - $23.00 per hour.
- Comprehensive benefits package including 401(k), dental insurance, health insurance, paid time off, parental leave, and vision insurance.
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