IT Support Specialist

2 weeks ago


Jackson, Mississippi, United States Danfoss LLC Full time
Job Description

Deliver exceptional IT service and support to Danfoss employees worldwide, ensuring end-user satisfaction and business continuity. As a key member of our global IT service desk team, you will provide technical support for office and manufacturing environments via various channels.

Key Responsibilities
  • Receive, register, and resolve user requisitions via phone, email, and other channels, acting as second-line support.
  • Administer users, systems, and user rights in accordance with Danfoss standards.
  • Work on incidents, service requests, problems, and other tasks assigned, ensuring timely resolution and escalation.
  • Advise, guide, and instruct users on product, system, and technology usage (software and hardware).
  • Provide local on-site and hands-on IT support, assisting in resolving IT infrastructure incidents.
  • Identify errors, apply root cause analysis, and deliver high-quality IT solutions, documenting systems, processes, and error resolutions.
  • Ensure compliance with security policies as described in Danfoss Corporate Standards, reporting any breaches to Danfoss Security.
Requirements
  • 2-year degree in an IT-related field or 2+ years of experience in a related field.
  • Exceptional service and customer mindset.
  • Problem-solving skills and good troubleshooting abilities.
  • Good communication skills and ability to work in a global environment.
  • Self-driven and able to take ownership of tasks and see them through to completion.
  • In-depth understanding of PC architecture and basic understanding of IT infrastructure concepts.
  • Knowledge and experience in ITIL and technical experience supporting users globally in second-line support.
Benefits
  • Bonus system.
  • Paid vacation.
  • Flexible working hours.
  • Personal Insurance.
  • Opportunity to join Employee Resource Groups.
  • State-of-the-art virtual work environment.
  • Employee Referral Program.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.


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