Technical Support Specialist
24 hours ago
Canopy is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to staff members, troubleshooting and resolving technical issues, and ensuring the smooth operation of our computer systems.
Key Responsibilities:- Provide technical support to end-users via IT support systems
- Track, prioritize, and document requests using an IT support request system
- Manage day-to-day operations of IT systems, including computers, networks, phone systems, copiers, cell phones, pagers, and security systems
- Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems
- Recommend and/or perform upgrades on systems to ensure longevity
- Work with Regional Directors, IT management, and procurement staff to purchase hardware and software
- Assist with keeping Facility Manual documentation updated with current network configuration information
- Keep location inventory lists updated and accurate
- Work with vendor support contacts to resolve technical problems with desktop computing equipment and software
- Work under Technical Support Specialist II on special projects as assigned by IT management
- Associate's degree in Computer Science or equivalent trade school certification required; at least 2 years of IT support experience required
- Experience with PC maintenance and repair, software installation and maintenance, network (LAN, WAN, and VPN) installation and maintenance, current Windows operating systems, Internet and email support, Active Directory, Microsoft Server 2008 and above, and excellent communication skills both verbal and written
- Phone system experience helpful
- Must be willing to use personal vehicle for Organization travel when required; mileage will be reimbursed when applicable
Canopy is an equal opportunity employer and welcomes applications from diverse candidates. We offer a comprehensive benefits package for all eligible full-time employees, including competitive compensation, 403b retirement plan with match, medical, dental, vision insurance, PTO/vacation, employee wellness program, and counseling services.
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