Desktop Support Specialist

2 days ago


Jackson, Mississippi, United States CAI Full time
Job Title: Desktop Support Specialist

We are seeking a skilled Desktop Support Specialist to join our team at CAI. As a key member of our IT department, you will be responsible for providing remote hardware and software support to our clients.

Key Responsibilities:
  • Provide level 2 technical support to over 110 veterinarian clinics and hospitals
  • Respond professionally and courteously to all service requests and areas of the business entities
  • Monitor work queues, open, update, and close ServiceNow incidents
  • Thoroughly and accurately document the details of user requests or issues, including diagnostic steps performed and the resolution provided
  • Act as a single point of contact for users of the Information & Technology Department, directing questions and reporting problems regarding services
  • Install desktop hardware/peripherals and printers
  • Install individual software packages as needed for all users
  • Use imaging software to expedite large equipment rollouts
  • Support other satellite offices, such as various clinical sites
  • Keep system information up to date in the ticketing system for asset tracking
  • Rotate on-call schedule with the rest of the team
  • Install and support various Veterinary Practice Management Software
  • Assist C-level executives, Directors, Doctors, nurses, etc.
Requirements:
  • Bachelor's degree in a technical discipline
  • 5 years of professional work experience
  • Experience supporting Telecom
  • Proficiency in MDM, O365 troubleshooting, and user management
  • Knowledge of data communication and network concepts, principles, and fundamentals
  • Relevant experience or strong aptitude for building or supporting data networks
  • Proficiency with LAN, WAN/MAN, data center networks, or wireless networks
Physical Demands:

The ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards. Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

CAI is an equal opportunity employer and welcomes applications from diverse candidates. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to https://www.cai.com/contact-us or (888) 824 – 8111.



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