IT Support Specialist
2 days ago
We are seeking a skilled IT Help Desk Technician to join our team at Hire IT People, Inc. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving hardware and software issues, and ensuring that all user issues are resolved promptly and efficiently.
Key Responsibilities:
- Provide technical support to clients via phone, email, and in-person
- Troubleshoot and resolve hardware and software issues
- Log and track issues through an ITSM ticketing system
- Escalate complex problems to higher-level IT staff when necessary
- Assist in setting up new equipment, managing inventory, and managing user accounts
- Provide user support for internal applications and general troubleshooting of user-reported hardware/software issues
Requirements:
- 3+ years of experience in IT or a related field
- Associate degree in information technology or a related field
- Experience with KACE ITSM system, Smart Deploy/PDQ suite of products, supporting Citrix, Microsoft M365
- Strong communication skills, technical proficiency, and a customer-service mindset
About Us:
Hire IT People, Inc. provides full-time and contractual IT staffing nationwide. We serve government agencies, Fortune 500 companies, and leading mid-market companies across every industry.
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