IT Support Specialist

3 weeks ago

Las Vegas, Nevada, United States Warby Parker Full time
About the Role

Warby Parker is seeking a highly skilled IT Support Engineer to join our 70+ person Technology team. As a key member of our team, you will play a critical role in helping us achieve our mission to inspire and impact the world with vision, purpose, and style.

Key Responsibilities
  • Support and manage our extensive SaaS catalog following SaaSOps best practices
  • Execute on assigned tasks to continuously improve our automated user lifecycle management and zero-touch landscape
  • Collaborate internally and cross-functionally to engineer long-term solutions to reduce the number of incoming tickets and repetitive requests
  • Work internally to enhance our tooling, providing a best-in-class user experience
  • Manage, troubleshoot, resolve, and escalate requests to maintain high SLA resolution and response times
  • Help improve our security posture by working alongside our Security Operations team
  • Ensure business continuity by handling internet outages at our retail locations
  • Investigate and troubleshoot complex networking anomalies
  • Break down complex technologies and systems with notes, manuals, and walk-throughs for users of all kinds
  • Initiate project inception research and testing, then connect with peers and senior team members to conceptualize and review your work
  • Participate in a seven-day, on-call rotation for after-hours support
Requirements
  • Backed by 1+ years of experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
  • Proficient in Windows and Google Workspace management-as well as macOS and ChromeOS environments
  • Able to diagnose and troubleshoot basic technical and networking issues using industry-standard tactics and methodologies
  • Highly knowledgeable about computer systems, mobile devices, and other tech devices
  • A clear, coherent communicator who can provide step-by-step technical help, both written and verbal
  • Familiar with major PaaS providers
  • Comfortable with Bash, Python, JavaScript, and database languages
  • A resilient problem-solver who can fail gracefully and recover quickly
  • Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Preferred Qualifications
  • Experience working in an optical lab or other product manufacturing environment
  • Experience supporting Linux
  • Cisco, Jamf, G Suite, and Microsoft certifications
Benefits
  • Health, vision, and dental insurance
  • Life and AD&D Insurance
  • Flexible vacation policy
  • Paid Holidays
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Short-term disability
  • Employee Assistance Program (EAP)
  • Bereavement Support
  • Education Reimbursement
  • Free eyewear
  • And more (just ask)

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA").

  • Medical Biller Specialist

    3 weeks ago

    Las Vegas, Nevada, United States HealthCare Support Full time

    Job Summary:We are seeking a skilled Medical Biller Specialist to join our team at HealthCare Support. The successful candidate will be responsible for managing patient accounts, processing medical claims, and ensuring accurate and timely payment of healthcare services.Key Responsibilities:* Manage patient accounts, including processing payments, resolving...

  • IT Support Specialist

    3 weeks ago

    Las Vegas, Nevada, United States Cambridge Dental Consulting Group Full time

    IT Specialist Job DescriptionAt Cambridge Dental Consulting Group, we are seeking a skilled IT Specialist to join our team. As an IT Specialist, you will play a critical role in ensuring the smooth operation of our dental offices' technology systems.Key Responsibilities:Technical Support: Provide timely and effective technical support to our staff, ensuring...

  • IT Support Specialist

    3 weeks ago

    Las Vegas, Nevada, United States Unavailable Full time

    Job Title: IT Support Specialist IMission Support and Test Services, LLC (MSTS) is a leading provider of high-hazard experimentation and incident response capabilities. We are seeking an IT Support Specialist I to join our Service Desk team.Responsibilities:Provide end-user desktop and service desk support, including installation, operation, maintenance,...

  • IT Support Specialist

    3 weeks ago

    Las Vegas, Nevada, United States Innova Solutions Full time

    Job Summary:Innova Solutions is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and ensuring that all computer systems and applications are running smoothly.Key Responsibilities:Provide technical support...

  • Aircraft Structural Integrity Specialist

    2 weeks ago

    Las Vegas, Nevada, United States M1 Support Services Full time

    Aircraft Structural Integrity SpecialistM1 Support Services is seeking a skilled Aircraft Structural Integrity Specialist to lead the Aircraft Structural Integrity Program. The ideal candidate will have a strong background in structural engineering and experience working with aircraft structures.Key Responsibilities:Lead the Aircraft Structural Integrity...

  • IT Support Specialist

    3 weeks ago

    Las Vegas, Nevada, United States Cambridge Dental Consulting Group Full time

    IT Specialist Job DescriptionAt BDG Dental Services, we're seeking a skilled IT Specialist to join our team. As a key member of our technical support team, you'll be responsible for providing critical tech support across our dental offices.Key Responsibilities:Provide responsive support to team members via email, phone, or in person.Troubleshoot hardware,...

  • IT Support Specialist

    2 weeks ago

    Las Vegas, Nevada, United States Innova Solutions Full time

    Job Summary:Innova Solutions is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and maintaining computer systems and software.Key Responsibilities:Provide technical support to end-users via phone, email,...

  • Technical Support Specialist

    2 weeks ago

    Las Vegas, Nevada, United States VDart Inc Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at VDart Inc. As a Technical Support Specialist, you will be responsible for providing level 1 assistance and support for incoming queries and issues related to computer systems, software, and hardware.Key Responsibilities:Provide...

  • Aircraft Avionics Specialist

    3 weeks ago

    Las Vegas, Nevada, United States M1 Support Services Full time

    Aircraft Avionics SpecialistWe are seeking a highly skilled Aircraft Avionics Specialist to join our team at M1 Support Services. As an Avionics Specialist, you will be responsible for performing all scheduled and unscheduled aircraft and equipment maintenance, both on and off equipment, on assigned aircraft and equipment in accordance with the Performance...

  • Medical Support Specialist

    3 weeks ago

    Las Vegas, Nevada, United States Healthy Minds Full time

    Job Summary:Healthy Minds is seeking a highly skilled and detail-oriented Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a vital role in ensuring the smooth operation of our healthcare services. Your primary responsibilities will include preparing patients for physician visits, maintaining medical records, and...

  • Helpdesk Support Specialist

    3 weeks ago

    Las Vegas, Nevada, United States Diverse Lynx Full time

    Job Title: Helpdesk Support Specialist Job Summary: We are seeking a highly skilled Helpdesk Support Specialist to join our team at Diverse Lynx LLC. The successful candidate will provide technical support and assistance to end-users regarding the use of computers, networks, and related peripheral hardware and software. Key Responsibilities: * Provide...

  • Support Specialist

    3 weeks ago

    Las Vegas, Nevada, United States Project Redirect Full time

    Job DescriptionProject Redirect is seeking a Support Specialist to provide direct support and assistance to individuals with disabilities. The ideal candidate will possess excellent communication skills, be flexible and reliable, and have the ability to successfully complete and apply training.Key Responsibilities:Assist with information gathering for...

  • Travel Support Specialist

    3 weeks ago

    Las Vegas, Nevada, United States Ten Group Full time

    Job Title: Travel Support SpecialistAt Ten Group, we're seeking a highly skilled Travel Support Specialist to join our team. As a key member of our Americas Travel Strategy, you'll be responsible for delivering exceptional travel support services to our members.Key Responsibilities:Provide complex travel support to our regional teams, including ticket...

  • Rehabilitation Support Specialist

    2 months ago

    Las Vegas, Nevada, United States DONALD NOBIS A PROFESSIONAL CORPORA Full time

    Position OverviewDonald Nobis Progressive Physical Therapy is seeking a dedicated Rehabilitation Support Specialist for our outpatient therapy facility. Office Hours: Monday-Thursday 7:00am to 7:00pmCompensation: Based on experienceFlexible Scheduling: We offer very adaptable working hours.Qualifications: Experience in massage therapy or physical...

  • Project Support Specialist

    1 month ago

    Las Vegas, Nevada, United States Ampcus Full time

    Project Support SpecialistAmpcus Inc. is a global provider of technology and business consulting services. We are seeking a highly motivated candidate to join our team as a Project Support Specialist.Key Responsibilities:Manage the development and implementation of projects/programs to meet business process initiatives and objectives.Analyze existing project...

  • IT Support Specialist

    3 weeks ago

    Las Vegas, Nevada, United States Sahara Las Vegas Full time

    Job Title: IT Support SpecialistThis position is responsible for providing technical support to Sahara Las Vegas users, systems, applications, and technology. The IT Support Specialist will perform problem determination, issue resolution, and record all trouble situations reported to IT.Key Responsibilities:Respond to telephone help calls and ensure all...

  • IT Support Specialist

    3 weeks ago

    Las Vegas, Nevada, United States Wright's Resumes and Connections Full time

    Job SummaryWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Wright's Resumes and Connections. As a key member of our technology support team, you will be responsible for providing exceptional support to our clients and internal stakeholders.Key ResponsibilitiesProvide technical assistance and support to clients and...

  • Technical Support Specialist

    2 weeks ago

    Las Vegas, Nevada, United States Johnson Controls Full time

    Job Summary:Johnson Controls is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical support for our HVAC&R products to Field Sales and Service channels, as well as internal PTS Engineers/Organizations on a global basis.Key Responsibilities:Provide technical support for HVAC&R...

  • IT Support Specialist

    2 weeks ago

    Las Vegas, Nevada, United States Wright's Resumes and Connections Full time

    Job Description:We are seeking a skilled IT Support Specialist to join our team at Wright's Resumes and Connections. As a key member of our technology support team, you will be responsible for maintaining our website, managing web development, and ensuring the smooth operation of our online presence.Key Responsibilities:Web maintenance and updatesManage...

  • Academic Support Specialist

    3 weeks ago

    Las Vegas, Nevada, United States Freedom Classical Academy Full time

    Job Summary:We are seeking a dedicated and passionate Academic Support Specialist to join our team at Freedom Classical Academy. As an Academic Support Specialist, you will play a vital role in supporting student academic growth by working with students in small groups to fill identified gaps in learning.Key Responsibilities:Assist and guide students to...