Audio-Visual Systems Specialist

2 weeks ago


Brewer, Maine, United States Pyramid Consulting Full time
Job Summary

We are seeking a highly skilled Audio-Visual Systems Specialist to join our team at Pyramid Consulting, Inc. As a key member of our technical support team, you will be responsible for providing expert-level support for our clients' audio-visual systems.

Key Responsibilities
  • Telephony Support: Assist with the support of IP phones, voicemail, and other telephony equipment on the network, including Cisco UC phones, analog devices, and video endpoints.
  • End-User Support: Effectively respond to end-user requests for routine provisioning changes in Cisco Call, including new/replacement IP phones, name changes, line additions, call forwards, and voicemail.
  • Inventory Management: Maintain network and IP phone equipment inventory and asset configuration documentation.
  • Equipment Maintenance: Process RMAs for failed network and IP phone equipment.
  • Training and Support: Provide end-user training on the use of IP phone services as needed, including phone features, voicemail, and chat.
  • Network Monitoring: Monitor and troubleshoot connectivity to printers and computers.
  • Vendor Support: Escort external IT vendors performing physical work in the environment.
  • Planned Maintenance: Assist Network Administrators with planned maintenance of Cisco Network and Call Manager environment.
  • On-Call Support: Participate in on-call rotation 24/7.
Requirements and Qualifications
  • Education: High school diploma, General Equivalency Diploma (GED) or higher required. Associate's degree in Computer Information Systems or related preferred.
  • Experience: A minimum of 2 years' relevant experience required. Experience supporting networks in a 24/7 environment preferred. Cisco VoIP support experience required.


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