Surgical Specialties Front Office Administrator

2 weeks ago


Larkspur, California, United States MarinHealth Medical Center Full time
ABOUT MARINHEALTH
MarinHealth is an independent healthcare organization deeply rooted in the North Bay, offering a unique blend of innovative healthcare solutions. With a state-of-the-art medical facility and a network of clinics, we pride ourselves on delivering exceptional patient care through a dedicated team of professionals. Our accolades include recognition as one of the Top 250 Hospitals Nationwide and a 5-star rating for overall hospital quality.

What We Provide
We offer a comprehensive benefits package designed to support the health and well-being of our employees. This includes health and fitness programs, retirement plans, life insurance, and generous leave policies. Our competitive compensation structure positions MarinHealth as a premier employer in the Bay Area.

General Overview:
The Front Office Coordinator plays a vital role in ensuring a positive patient experience. We seek a reliable and proactive individual with strong interpersonal skills and a professional demeanor. The front desk is a high-demand environment, and we require someone who is energetic, creative, and capable of delivering personalized service.

Key Responsibilities:
  • Manage incoming calls, triage inquiries, and relay messages.
  • Provide administrative support to patients and medical staff, including scheduling appointments.
  • Prepare and maintain patient records and office documentation.
  • Participate in team meetings and contribute to office operations.
  • Maintain organized files and assist in system updates.
  • Oversee inventory of office supplies and equipment maintenance.
  • Coordinate patient appointments and communicate necessary information to staff.
  • Assist patients with inquiries regarding appointments and services.
  • Greet and register patients in a friendly and efficient manner.
  • Assemble necessary paperwork for patient visits.
  • Request referrals and authorizations as needed.
  • Ensure confidentiality and adhere to best practices.
  • Perform additional duties as assigned.
Performance Expectations:
  • Strong communication skills in English, both written and verbal.
  • Familiarity with medical office procedures and electronic health records.
  • Proficient in basic arithmetic and computer operations.
  • Able to follow instructions and maintain effective relationships with patients and staff.
Qualifications:
Education:
High school diploma or equivalent; business school training preferred.

Experience:
  • Minimum of one year in a related role with increasing responsibilities.
  • Experience with electronic medical records, particularly EPIC, is advantageous.
  • Proficiency in Microsoft Office applications.
  • Spanish language skills are a plus.
Behavioral Standards:
We value exceptional customer service, professionalism, respectful communication, teamwork, and a positive workplace culture. All employees are required to receive necessary immunizations to ensure the health and safety of our community.

The compensation for this role aligns with applicable laws and is determined based on skills, experience, and internal equity factors.

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